Customer Service Sales
Resume:
V ictoria A. Ellis
San Antonio, Texas 78250
Cell: 210-***-****
e-mail: ***************@*****.***
Objective : To obtain a career that utilizes my four and a half years of experience in
sales,
customer service, phone, technology, computer, and money handling. As well as my
verbal,
wri ting, and interpersonal skills.
P rofessional Summa ry : Experience in customer service working as a Clerk as,
well as handling
money. Experience in sales and customer service working as a cosmetics, bakery,
and deli rep. I
was able to build on my customer service and sales skills in addition to developing
p hone skills
and computer/ technology skills working as an online customer service sales rep for
a year and
a half.
Experience:
Customer Service Clerk
H EB Grocery Co.
S an Antonio, Tx. 2007-2011
Supervisor: D iane
* responsible for handling large amounts of money
* dealt with numerous customers on a one-on-one basis
* practiced suggestive selling
* went through alcohol sellers t raining, currently certified
* went through checker t raining and learned how to appropriately operate the check
s tand.
Beauty Consultant and Sales Rep
H EB Grocery Co.
San Antonio, Tx. 2009-2011
Supervisor: Lucy
* responsible for making a certain amount of sales each day worked
*dealt with customers face to face
*answered questions specified to the products I was selling
*did weekly inventory
* stocked product and did rotations
Food Service and Sales Rep.
Bakery Dep.
H EB Grocery Co.
San Antonio, Tx. 78250
Supervisor: Connie Me rcado
* helped in making product for sales
* answered phones, took orders
* dealt with customers face to face
* took online courses and tests for food safety t raining
* worked shifts 8-10 hrs.
Food Service and Sales Rep.
Deli Dep.
H EB
San Antonio, Tx. 78249
Supervisor: Cindy
*manage register
* tend to numerous customers
* stock department
*very fast paced job/ stays very busy
Online Customer Service Phone Rep.
Kohls Call Center: 2011-2012
San Antonio, Tx. 78250
(210) 887- 8884
Supervisor: T rey (Joseph) Reynolds
* Using my computer skills in conjunction with my customer service skills to
successfully aid callers in proper navigation of our website.
*At tended weekly meetings to ensure I was up to date in my sales skills
* Had to be very conscience of my call handle t ime, quality, schedule adherence, and
p rofit per call statistics.
*Service to sales played a crucial part in my job requirements.
Wells Fargo Call Center: 2011- cur rent
San Antonio, Tx. 78251
Supervisor: Ch r istopher Barber
(210) 548- 4023
* Using my computer skills and working comfortably with numerous call center
systems and windows software all at once.
*Very fast paced call center that placed a heavy emphasis on call time so enhanced
m ulti- tasking skills were crucial.
*Very aggressive sales environment gave me the opportunity to build more
confidence and experience in using my sales skills.
* I was awarded “red carpet winner” my first quarter of employment which is a very
p restigious award.
* Ending salary was $13.00/ hr
Education:
H igh school Diploma '08
Northwest Vista College
D egree plan: Associates in Science t ransfer plan
(working on a Bachelors in nursing)
Currently have 50+ college hours
I have taken classes pertaining to the medical field
ie. anatomy, psychology, chemistry, microbiology, medical terminology as well as
computer courses.
I was able to successfully obtain a GPA of 3.5
Contact this candidate