Technician Maintenance

German Rodriguez

**** *. ****** ****, ****** IL *0804 Phone: 773-***-**** Email: *********@*****.***

SUMMARY:

• Maintained, troubleshot, configured, and repaired computers to ensure optimum operation and prevent

user interruptions.

• Performed maintenance, configuration, and repair of hardware, internet connectivity, email, and

peripheral devices including printers, scanners, fax machines, and copiers in accordance with company

guidelines and specifications

• Re-imaged hard drives, enforced network solutions, and completed daily backups to ensure complete

data security and network reliability.

• Installed and configured operating systems including, Win XP, VISTA, 7, (Pro/Home), Mac OS and

Workstation in accordance with manufacturer specifications.

• Extensive knowledge of technology terms and developments

• Fluently write and speak English and Spanish

EDUCATION:_____________________________________________________________________________

DeVry University, Chicago, Illinois

Bachelor of Science in Computer Information Systems, December 2012

St. Augustine College, Chicago, Illinois

Associate of Applied Science in Computer Information System, May 2008

Certification in System and Hardware Support May 2008

TECHNICAL SKILLS:_____________________________________________________________________

Computer Operating Systems Software Hardware

Languages MS Windows 7/Vista/ MS Office PC, Mac

VB NET XP Lotus Notes Routers/ switches

C++ Linux Outlook/Lync Printers

Java Mac OS IPod, I Pad, Tablet

EXPERIENCE:______________________________ ______

CSC/ Motorola Solutions

Desktop Support, March 2012

• Expertise in imaging, setup and configuration, repair, modification and deployment of Mac, Windows 7

and XP desktops, laptops, printers, scanners and related peripherals and software.

• Setting up user accounts, permissions on active and file directories, and administrative rights on

proprietary applications and servers.

• Software maintenance and trouble-shooting skills in-house programs as well as MS applications and

Mac.

• Hardware trouble-shooting skills, repairing and replacing parts.

Best Buy/ Geek Squad

Geek Squad Technician, November 2011- March 2012

• Diagnostic and repair of PC, Laptop and Mac for any malfunction or missing components

• Installed new hardware and restore original software if the PC, laptop and Mac required

• Installed and performed analysis to PC, laptop and other electronics.

Systemax Distribution Center for CompUSA, Naperville IL

Depot Department Technician, November 2009 – November 2011

• Inspected PC and laptop returned by customers for any mal

• Function, missing components or other problem.

• Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance

on printers.

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