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Customer Service Technician

Location:
Los Angeles, CA, 90047
Salary:
8.00 an hour
Posted:
December 03, 2012

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Resume:

Velvet Softley

**** ******** ***. *** *******, CA 90047

424-***-**** ********@*****.***

SUMMARY OF QUALIFICATIONS

• Dosage Calculations

• Prescriptions Translation

• Filling Prescriptions

• Excellent verbal and written

communication skills

• Committed to providing outstanding

customer service skills

• Ability to learn new concepts quickly

and adapt to change

• Ability to resolve and find effective

solution to problems or concerns

• Ability to be an effective team member

• Ability to operate cash registers

• Microsoft Software

• Word, Excel, PowerPoint

PROFESSIONAL EXPERIENCE

Caregiver

Provide a warn and nurturing environment for disabled person. Assisted with their daily living needs.

Provided Transportation. Took care of personal business such as running errands and picking up

medications. Assisted in Bathing, Dressing, and changing patient (if needed). Record patient’s conditions/

Vidal signs.

Pharmacy Technician Extern

Refilled prescriptions. Answered phones and transferred calls appropriately. Called in/ faxed in refills

authorization requests to doctor’s offices. Counted pills; other duties as needed.

Cashier/ Customer Service

Received and processed payments by cash, checks, credit cards, vouchers or automatic debits. Operated

cash register and handled large sums of cash. Provided excellent customer service to encourage return

visits. Maintain clean and orderly work area. Resolve customer complaints. Setup and removed sales

signs.

EMPLOYMENT HISTORY

08/12- Present, Independent Contractor, Caregiver, Los Angeles, CA

05/12- 06/12, Target Pharmacy, Pharmacy Technician Extern, Gardena, CA

06/10- 12/10, Independent Contractor, Caregiver, Los Angeles, CA

03/09- 06/09, Target, Cashier/ Customer Service, Conroe, TX

EDUCATION

Pharmacy Technician Diploma, ICDC College, Lawndale, CA 09/11 - 06/12

Major: Nursing, Los Angeles Southwest College, Los Angeles, CA 09/07 - 02/09

Diploma, Abram Friedman Occupational Center, Los Angeles, CA 02/12

CERTIFICATIONS

California State Pharmacy Technician License

CPR & First Aid Certified

HIPAA Compliance Training for Pharmacy Technician Certificate

HONORS & AWARDS

Outstanding Efforts Awards- ICDC College- October 2011

Student of the Month- ICDC College- December 2011

References Available Upon Request



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