Customer Service Manager

404-***-****•*******.********@***.***

Jessica Enfinger

**** ******** ****, *********, ** 30253•404-***-****•*******.********@***.***

Jessica Enfinger

Objective

Office manager with 10 years of experience looking for a new career opportunity with a dynamic company.

Previous experience includes customer service, human resources, payroll, accounts payable, marketing, sales,

recruiting, and hiring.

E xperience

2009-2011

Kiewit Atlanta, GA

Payroll/AP Clerk

Process payroll weekly for supervisory, staff, and hourly employees. Including COLA, truck allowance,

field bump checks, etc…)

Oversee new hire Indoctrination and paperwork including 280’s, W4’s, I9 verification, EEO, Anti-

Harassment policies, direct deposit, death beneficiary, and work tax credit forms.

Actively work with the City of Atlanta to place female and minority workers.

Manage 800 applicants and 100 employee files.

Perform on-site drug testing. (Pre-employment & Post-accident)

Prepare termination paperwork including GA Separation Notice.

Process invoices, staff employee purchasing cards, and employees’ expense reports.

Copy, file, data entry, receive and distribute mail, schedule pick-ups/deliveries, and answer multi-phone

system for multiple offices on the job site.

Issue parking permits and picture ID cards for the all persons on site.

Compile office orders including supplies, lunches, and custom orders.

Update voicemail boxes, phone extension lists, employee contact lists, daily crew charts, driver’s

license log, and personnel lists.

Track staff/hourly employee absences, costs for contract administrator, use tax, field disbursement

checks, disciplinary actions, and all injuries.

Set-up job trailers including rental agreements, office furniture, phone lines/internet, and manage

cleaning crews/security guards. Schedule jobsite maintenance (ex: dumpster/port-o-let cleanings,

maintenance on rental units, etc…)

Log daily reports from subcontractors into Primevera Contract Manager for the City of Atlanta.

Plan and organize all group events including coordinating party at the W Hotel for 250 guests.

Execute annual fundraiser for the United Way and the Atlanta Food Bank.

2008-2009

South Side Market Place McDonough, GA

Marketing Director/Customer Service Representative

Implemented a plan to expand customer base from real estate listing to include all related businesses.

Attend Metro South Association of Realtor trade show to run the SSMP booth as well as to promote the

company.

Schedule and organize sales presentations with Realtor Offices.

1997-2008

Alice’s Designs Interiors Jonesboro, GA

Office Manager

Perform on-site client consultations.

Accounts payable and receivable.

Coordinate installation logistics and schedule rental equipment.

Send and receive all Fed-Ex, UPS, and USPS shipments.

Bank deposits, answer phones, schedule all travel accommodations, and transcribe meetings with

subcontractors and clients.

Order materials from wholesalers.

2004-2006

Clayton State Recruitment Office Morrow, GA

Recruiter

Process and file applications.

Hold college fairs at CSU and local high schools.

Give campus tours to potential students.

Contact potential students and answer any questions they may have about the University.

Education

2002-2006

Clayton State University Morrow, GA

Marketing

Concentration in accounting, logistics, supply chain management, and sales.

References

References are available on request.

Contact this candidate