Management Manager

Sasa Ivankovic

Mobile Phone: 847-***-****

Secondary Phone:

E-mail: ***************@*****.***

***** *** *** ******* • Apartment 204 • Countryside,IL, 60525

708-***-**** • ***************@*****.***

Sasa Ivankovic

objective

To obtain a Job in Operations Management or Coordination

Employment

06/2003 - 06/2004 Lufthansa Systems, Frankfurt, Germany

Service Account Manager

• Problem Management for Global Partners

• Monitoring Worldwide Operation Call Center for Lufthansa Systems GmbH

• Establishing of new Global Service Contracts for LHS

• Claim Management

• Visiting Satellite Locations to ensure Quality of Service

08/2004 - 08/2007 Compass Express Inc. Justice, IL

Night Dispatch until 02/2005

• Updating Customers on existing Loads

• Service Calls for broke down Units

02/2005 - 02/2006 Compass Express Inc. Justice, IL

Dispatch Brokerage Department until 02/2006

• Arranging Freight for Trucks

• Establishing Customers

• Problem Management

• Claim Management

• Recruiting of New Owner Operators for Brokerage Department

02/2006 - 08/2007 Compass Express Inc. Justice, IL

Operations Manager until 08/2007

• Supervising operation of 90 Power Units

• Supervising Trailer Interchange of 150 Trailers

• Problem Management

• Safety Coordination on the Road

• Responsible for 7 Employees in the Brokerage Department

• Customer Care Duties

09/2007- 12/2007 BH 92 TRUCKING INC. COUNTRYSIDE, IL

Dispatch Brokerage Department

• Arranging Freight for Trucks

• Establishing Customers

• Problem Management

• Claim Management

2/2008 - 06/2008 The Select Carrier Group a subsiadiary of CEVA Logistics

Operations Coordinator Lead

• Quoting

• Tracing

• Reporting

• Project Management

• Responsible for Profit/Loss Analasys

• Carrier Management and Carrier relations

• Customer Care Management

08/2008 - 05/2009 Prowler Inc.

General Manager

• Arranging Freight for Trucks

• Establishing Customers

• Problem Management

• Claim Management

06/2009 - 04/2010 US Expressway Logistics Inc.

Director of Operations

• Quoting

• Tracing

• Reporting

• Project Management

• Responsible for Profit/Loss Analasys

• Carrier Management and Carrier relations

• Customer Care Management

• Warehouse Management

• Maintenance Supervision

• HR Responsibility

04/2009 - 04/2010 K-Fil Transportation Inc.

Dispatch/Operations Manager

• Arranging Freight for Trucks

• Establishing Customers

• Problem Management

• Claim Management

• Recruiting of New Owner Operators for Brokerage Department

Education

1994 Staatliche Realschule Aschaffenburg, Germany

Comparable to Associates Degree

SKILLS

People Skills

Computer Skills (MS Office, Computer Hardware)

Negotiation Skills

Communication

Customer Service

Leading Skills

Systematic and highly Detail oriented

Languages

English fluent

German fluent

Serbo-Croatian fluent

REFERENCES

Don Para, Quebecor World

Adam Mendoza Ceva Logistics

Steve Wiswall, C.H. Robinson Worldwide

Michael Ohnet Panther Expedite

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