Medical Billing Health Insurance
Resume:
VALERIE J. DAMICO-HANSEN
Millville, New Jersey 08332
SUMMARY:
Productive transcriptionist/claims professional with over twenty three year’s experience in the health insurance industry with expertise in claim payment/handling, file review, evaluation along with medical transcription. Dedicated team leader who enjoys assisting others while maintaining aggressive individual and unit quality and production standards. Hardworking team player that is also able to work independently and successfully completed a course on computerized medical billing and transcription prior to becoming a medical transcriptionist, self-employed working from home, with previous three years in-office experience.
EXPERIENCE:
PREMIER SPORTS ORTHOPAEDIC ASSOCIATES, Vineland, NJ 2007 - Present
Transcriptionist (2007 – present)
PREMIER SPORTS ORTHOPAEDIC ASSOCIATES, Vineland, NJ 2000 - 2003
Transcriptionist (2000 – 2003)
Transcribe/type reports for orthopaedic surgeons/doctors, physical examinations, independent medical evaluations, narratives, pre-employment physicals, chart notes, and letters/correspondence to attorneys and physicians. Ability to create forms for office use, recreate protocols for rehabilitation purposes.
AARP UNITED HEALTH GROUP, Millville, NJ 1987 - 1999
(Formerly Prudential Insurance Company)
Claim Specialist (1997 - 1999)
Processed claims of all types, handling above average of incoming calls from insureds, resolving their concerns quickly and effectively.
• Selected to create key measurement communications within team to both report on and set new goals for training and tracking competencies.
• Proven ability to maintain near-perfect quality ratings while hitting production rates of 138% of goal.
• Analyzed daily reports, tracking and monitoring call volume by both individual and team standards.
Lead Claim Examiner (1990 - 1996)
Selected for promotion to assistant supervisor in claims unit due to meeting strong individual performance, aggressive production and quality goals, acquiring and using high level of technical and claim knowledge, along with displaying team leadership skills.
• Consistently met or exceeded both individual and team expectations.
• Frequently used as a resource person assisting others with complex or questionable cases.
VALERIE J. DAMICO-HANSEN 856-***-**** Page two
Claim Examiner (1987 - 1990)
Successfully completed extensive, five-week technical training.
• Awarded five level raises achieving accurate production of the level requirements.
• Voluntarily assisted new trainees who went on to excel with the company. Also trained peers with specialized claim processing.
PHIL DESIERE ELECTRIC MOTOR SERVICE, Vineland, NJ 1985 - 1987
Accounts Receivable Clerk
Effectively billed and documented information received.
• Pursued reimbursements for previously uncollected billings.
• Performed weekly inventory of motors, parts/supplies, and stocked shelves. Picked up motors/gear boxes for repair and delivered completed jobs.
PREVIOUS EXPERIENCE:
Additional experience obtained in computer entry for National Freight, entering drivers’ log mileage, banking, data entry, shipping/receiving office work, and restaurant experience.
PROFESSIONAL DEVELOPMENT:
In-house Workshops:
• Risk Management
• Change in the workplace
• Frontline Leadership - Zenger-Miller
• Sexual Harassment
• Cultural Diversity
• Excel - in Business
• Dun & Bradstreet - Better Writing Skills
• Active Listening - Effective Skills for Communications
• Achieving Extraordinary Customer Relations - Telephone Skills
• Keeping the Skills Alive - Refresher Telephone Skills
• English Grammar
• Proofmatics
• Number Skills
Additional Education Obtained at the Academy of Computer Careers: (1999-2000)
• Records Management
• Coding and ICD-9
• Keyboarding
• Medical terminology, anatomy and physiology
• Transcription
• Medical billing
Additional understanding of Word 97 through XP, Medisoft, Excel and transcription machines in conjunction with the medical terminology essentials to successfully function in today’s work force.
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