Manager Customer Service

|**** Bruce St. |956-***-**** |

|Mercedes, TX **570 |ramirezracing@sbcgl|

| |obal.net |

Richard Ramirez

Objective Seeking a position within a company that will allow me utilize

and enhance my skills to provide opportunity for

advancement.

|Experience |2012-Current Frank Smith Toyota Pharr, Tx |

| |956-***-**** Micheal Fox |

| |Assistant Service Manager |

| |2009-2012 Doggett Heavy Machinery Pharr, TX |

| |956-***-**** Tony Bareto |

| |Parts Manager |

| |Increased sales by 65% in three years. |

| |Manage inventory and decreased obsolescent parts to|

| |less than 2%. |

| |Manage general ledger accounts, fixed expenses and |

| |gross profit margins. |

| |Perform daily data entries, invoicing and stock |

| |inventory purchases. |

| |Implement daily inventory audits. |

| |2001-2009 Rush Enterprises Inc. Pharr, TX |

| |956-***-**** Howard Winston |

| |Assistant Service Manager |

| |Submitted payroll time sheets and hours. |

| |Managed 45 technicians, 3 foremen and 2 service |

| |advisors. |

| |Oversaw warranty department on schedules and |

| |collections for 7 different manufacture lines. |

| |Conducted monthly meetings with service department |

| |and assisted the service manager on his daily |

| |duties. |

| |Open and closed repair orders, billed invoices and |

| |submitted warranty claims. |

| |Calculated and submitted expense reports and per |

| |diems for off site technicians. |

| |1993-2001 Brown and Haynes Inc. Raymondville, TX |

| |Parts Manager/Service Advisor |

| |Ordered surplus, open and closed repair orders and |

| |up sold parts and service. |

| |Conducted daily tasks, serviced customers and |

| |assigned technicians daily duties. |

| |Made cold calls to customers to ensure great |

| |customer service. |

| |Reviewed all warranty claims and reviewed accounts |

| |receivables. |

|Education |1990-1993 Texas State Technical College Harlingen, |

| |TX |

| |Associates in Automotive Technology |

| |1986-1990 Mercedes High School Mercedes, TX |

| |High School Diploma |

|Interests |Knights of Columbus and Acts |

|References |Javier Lopez 956-***-**** |

| |Rosa Longoria 956-***-**** |

| |Fred Hinojosa 956-***-**** |

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