Customer Service Manager

Robert Williams

*** *. ****** **. *******-Salem, NC 27101

336-***-**** **********@*****.***

Objective: To obtain a position in sales/customer service in order to maximize my interpersonal skills and quality

assurance experience.

Skills:

Proficient knowledge and experience of Microsoft Word, Outlook, and Excel

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Strong communication and interpersonal skills

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Adaptability and excellent time management under pressure

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Work Experience:

Program Intern, Prodigals Community, Winston-Salem, NC 2012

-Evaluated and responded to the daily needs of 15-20 male residents

-Interviewed clients to determine their eligibility for the long-term recovery program

-Communicated with social workers/case managers of referral agencies on a regular basis

-Facilitated relationships between residents and alumni of the program

Crew Leader, Prodigals Property Services (PPS), Winston-Salem, NC

2011-2012

-Organized and prepared general construction and janitorial work crews of 2-4 members

-Reported the status of contract janitorial work to the Director of PPS on a regular basis

-Discussed with customer representatives any problems pertaining to PPS work in order to

maintain positive customer relations

Welder/Assembly, D.S. Miller, High Point, NC 2009-2010

-Assembled individual parts for and welded 80-100 gas pump housings per day

-Operated a variety of machinery

-Ensured that all daily orders were completed by team of employees

Carpenter, Goins Construction, Trinity, NC 2008-2009

-Supervised crews of 5-7 men on specific job sites

-Assigned specific site responsibilities and tasks to crew members

-Reported progress and projection of completion date to contractors

-Assessed the amount of materials needed for various job sites

Dispatcher/Office Manager, Williams Wrecker Service, Archdale, NC 2002-2008

-Dispatched calls in response to requests for towing services

-Managed and maintained the organization of the administrative tasks of the office

-Calculated billing for customers and insurance companies

-Ensured customer satisfaction with all clients and client accounts

Soldier, U.S. Army, Ft. Lewis, WA 1999-2002

-Led a team of 5 soldiers in all daily activities

-Developed the skills of discipline and self-motivation in decision-making

Education:

Randolph Community College, Archdale, NC 1997

Degree: GED

Forsyth Technical Community College, Winston-Salem, NC Fall 2012-Present

Currently pursuing Associates Degree in Human Services Technology

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