Technician Customer Service

Taylor Peele

Mobile Phone: 407-***-****

E-mail: **********@*****.***

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OBJECTIVE

To utilize my skills and experiences that I have obtained as a fiber optic

technician.

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WORK EXPERIENCE

Field Technician

7/2012 - 9/2012

CMark | Orlando, FL

Telecommuncations

New Site Buid Crew. Install power plant cabinet, battery racks, Telect

racks by bolting to floor of indoor shelter or outdoor site. Mount antenna

equipment to wall or Telect racks using unistrut. Run and terminate all

grounds, power, coax, Ethernet, and fiber. Quality check all work

completed, fill out and turn in daily reports with pictures of work. Clean

work site daily.

Fiber Optic Technician

3/2011 - 7/2012

Bright House Networks | Orlando, FL

Telecommuncations

Have been splicing and terminating fiber optics to cell sites, as well as

Orange County Public Schools. Was involved with the Node split project for

over a year. Preparing fiber optic cables into both, new and existing

enclosures. Installing fiber optic termination racks. On-call, for outage

restoration. Troubleshoot outages and issues by using OTDR, light source,

and light meter. Calculate footages from test point to damage or issue.

Read and save traces to OTDR for future reference.

Service Technician

10/2010 - 3/2011

Bright House Networks | Orlando, FL

Telecommuncations

Diagnose problems with customer equipment, test signal strength from tap to

the CPE. Report any system problems, reschedule appointments, set up with

customers to have wires replaced inside a customers home.

Mechanic

4-2009 - 10/2010

Tire Depot | Brandon, MS

Automotive Sales and Repair Services

Diagnose problems with customer vehicles. Perform repairs and services

including but not limited to; Oil changes, transmission flushes, cooling

system flushes, replacing various parts and sensors, i.e. timing belts,

water pumps, a/c components. Ability to drive vehicles on Federal, State,

and Local highways, obeying state and local laws, while test driving

customer vehicles. As well as driving vehicles on to lifting platforms.

Fiber Optic Technician

9 2008 - 3 2009

Bright House Networks | Orlando, FL

Telecommunications Services

As a Fiber Optic Technician I install new Fiber Optic enclosures, both

underground and overhead applications. Perform break-and-splices, splice in

various couplers and MUXs and DMUXs, install Equipment in hub for dedicated

access, i.e. PCT and GePON. Work on various fiber cables from 6count fibers

to 288count fibers. Working knowledge of both single fiber arc splicers and

ribbon fiber arc splicers, test equipment including light clamps, light

meters, "red" light meter, RF meter, OTDR (Optical Time Domain

Reflectometer). Also run fiber jumpers in hub and headend, install

Lightguide shelves in racks, terminate fiber at customer locations, splice

various nodes, i.e. 750mhz, 870mhz and 1ghz nodes. Perform line work on

overhead applications. Major work performed during the night time. On-call

once a month for one week at a time. Operate company vehicle in accordance

with state and local traffic laws, using maps, cleaning vehicle, and

scheduling routine maintenence. Crew-cab bucket truck or van used to tow

12ft enclosed trailer to and from worksites.

Maintenance Tech 1

11 2006 - 9 2008

Bright House Networks | Orlando, FL

Energy and Utilities

As a maintenance technician my duties include repairing damaged cable lines

including Express and Feedefr lines, replacing amplifier modules and

components, finding and repairing signal leakage on the cable plant, using

mathematical calculations to figure out signal loss as well as voltage

drop. I am also on call for when outages or area problems occur, I would be

called out to that area to locate and remedy the situation no matter what

the time may be or weather conditions. Operate company vehicle in

accordance with state and local traffic laws, using maps, cleaning vehicle,

and scheduling routine maintenance.

Signal Leakage Technician

5 2006 - 10 2006

Bright House Networks | Orlando, FL

Telecommunications Services

In CLI we use special equipment to find and repair any "leaks" we may find

ranging from but not limited to fittings to feeder. I have also been drawn

back from time to time to work service calls as well and have a

intermidiate experience in troubleshooting. Operate company vehicle in

accordance with state and local traffic laws, using maps, cleaning vehicle,

and scheduling routine maintenence.

Dispatcher 1

11 2005 - 5 2006

Bright House Networks | Orlando, FL

Telecommunications Services

While being a dispatcher my duties were to write up daily reports, as well

as complete out job for Maintence technicians vie Nextel. I was also

assigned to write up and paged out information about various events,

including outages, emergency locates, and hotel/motel and apartment complex

issues. Other duties included routing work for next day operation, and

monitering other areas of Central Florida during 3rd shift.

Installer Tech 1

7 2004 - 11 2005

Bright House Networks | Orlando, FL

Most of my experience has been working in the CLI department, I first

started CLI in Aug. just 4 days before hurricane Charley hit. After and in

between hurricanes I worked with maintenance putting up temp. feeder and

working on getting various nodes up and working. Although, in CLI we use

special equipment to find and repair any "leaks" we may find ranging from

but not limited to fittings to feeder. I have also been drawn back from

time to time to work service calls as well and have a intermidiate

experience in troubleshooting. Operate company vehicle in accordance with

state and local traffic laws, using maps, cleaning vehicle, and scheduling

routine maintenance.

Customer Service Professional

11 2003 - 7 2004

Bright House Networks | Orlando, FL

Troubleshoot with customers that are having service problems as well as

helping customers with any concerns they may have (billing, appointment

eta, etc..)

Parts Counter Person

4 2003 - 11 2003

Orlando Harley Davidson | Orlando, FL

Automotive Sales and Repair Services

Help customers find the correct parts for various motorcycles, make sure

customers get all parts needed for installion.

Mechanic

4 2002 - 4 2003

Scot Peele Motors | Orlando, FL

Automotive Sales and Repair Services

As a my duties were to inspect vehicles before going outon to the lot,

doing minor to major repairs including, oil changes, radiator flushs,

transmission fluid changes, replacing parts i.e. A/C components, radiators,

hoses, belts, seals, gaskets, and any other potential breaking parts. Also

inventoring parts on hand, as well as vehicles. Make trips to auctions and

inspecting vehicles before biding on vehicles.

Parts Runner/Warehouse Lead

12 2001 - 4 2002

Orlando Harley Davidson | Orlando, FL

Automotive Sales and Repair Services

Stock showroom, receive all parts coming from H-D headquaters, clean

warehouse and showroom, help customers with any questions.

Electrical Apprentice/Warehouse assistant

5 2001 - 8 2001

A & B Electric Co. | Apopka, FL USA

Help journeyman wire houses to Florida state electrical code. Clean

worksite everyday before leaving. Fill request forms for supplies. Receive

material orders, fill material and tool requests from journeyman, operate

forklift to move palettes of materials.

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EDUCATION

Certification,

4/2011 - 10/2011

NCTI - Fiber Installation and Activation | Orlando, FL

Certification,

3 2007 - 3 2008

NCTI - Service Techncian | Orlando, FL

Certification,

1 2006 - 1 2007

NCTI - Installer Technician | Orlando, FL

Certification,

12 2004 - 12 2005

NCTI - Installer | Orlando, FL

Certification,

0 0 - 5 2002

Electrical | Orlando, FL

High School or equivalent,

0 0 - 5 2002

Career Academy High School | Orlando, FL

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SKILLS

|OSHA Certified |Intermedi|

| |ate |

|forklift operation |Beginner |

|CPR & First-Aid |Intermedi|

|Certified |ate |

DOT Certified Intermediate

Troubleshooting Advanced

Mathematical Calculations Advanced

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