Customer Service Management
Resume:
Mike Higgins
Miami, FL **131
********@********.***.***
My objective here is to establish a time when we can meet to discuss how my
talent, professionalism, dedication, and enthisasiam will add value to your
operation and organization as a whole. Thank you for your consideration, I
look forward to speaking with you soon.
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PROFESSIONAL OBJECTIVE
To obtain a professional sales position with a high growth company that
will allow me to use my skills sets to grow the business and enhance my
career development.
Qualifications
Strong verbal communication
. Team liaison
. Proficiency in area
. Quick Learner
. Computer Proficient
. Extremely organized
. Microsoft Office
. Team Leadership
. File/Records Maintance
. Data Management
. Problem Resolution
. Administrative support
. Schedule Management
. Critical Thinking
. Self Starter
. Typing 90wpm
. Attention to Detail
. Spreadsheet Development
EDUCATION
Florida International University
Towson University 2012 fall
Bachelor of Science, Physical Education Fitness and Studies Track
Wor-Wic Community College Associates Degree
WORK EXPERIENCE
Athletes Edge
Intern Personal Trainer
Provide client satisfaction upon teaching proper form and technique
Provide that clients satisfied with the results of the progression
Conduct myself in a Professional Manner
Responsible for the client that I have been scheduled for
Responsible for knowing how to warm up and have a progression of exercises
NFC Amenity Management
Intern Attendant
Provide that clients have the satisfaction upon having proper amenities
Provide that clients our trained thoroughly
Provide that clients have the necessary products
Make sure clients are self satisfied and that they have everything that our
company offers.
Conduct myself in a business and professional manner
Enterprise Rental-Car June 2011-May 2012
Intern
Responsible for ensuring proper business with other affiliates with
enterprise.
Provide that the product is properly ready for the customer.
Prepare all safety measures for the customer.
Know the proper vocabulary and the ends and outs in a proper business
manner.
Secrets Nightclub May 2007-May2009
Secrets Security, Ocean City, Maryland
. Responsible for providing security services for customers and club
members.
. Provide escort to the customer.
. Control the situation of fight or accident and personnel.
. Listen and resolve customer's complaints and problems.
. Deploy and follow safety procedures.
. Prepare reports on incident and accidents.
Ocean City Recreation and Parks May 2004-August 2005
Camp Director, Ocean City, Maryland
. Carry out all the aspects of recruitment and marketing of youth camp
participants.
. Responsible for managing all the part of campus based conference
services.
. Responsible for planning, coordinating and implementing the logistical
aspects of collage invents that includes honors convocation, course of
new student, commencement, involvement fairs and inaugurations.
. Community assessment and strategic planning are developed.
. Designed complete training program for in cross cultural counseling
and volunteer development.
. Responsible for organizing regional, state and national promotional
and training events.
. Define and monitor crisis management plan, including emergency
procedures.
Volunteer Experiences
Ocean City Recreation Department
YMCA
Memberships
Golds Gym
LA Fitness
COMPUTER SKILLS
. Microsoft Office
. Internet savvy
. Event Planning
. Data Organization
. Computer Proficiency
. Multitasking
. File Management
. Administration
. Customer Service
Carousel Hotel Head Houseman
. Deploy and follow safety procedures.
. Prepare reports on incident and accidents
. Clean Rooms
. Manage the Housemaids
. Do as the Manager ask me to do
. Lead by Example
Contact this candidate