Customer Service Manager
Resume:
KRISTY L WRAY
****B Georgia Ct. Silverdale WA
**********@*****.***
CAREER OBJECTIVE
To enhance my professional skills in a dynamic, stable, and rewarding workplace along with building a long-term career that allows opportunities for career growth.
SUMMARY
Recent university graduate who is energetic and friendly with great communication skills. Reliable, dependable, very organized and eager to learn.
EDUCATION
2009 – 2012 Florida International University, Miami, Fl
Bachelors of Arts in Psychology
2006 – 2009 Broward College, Fort Lauderdale Fl
Associates of Arts in Psychology
WORK EXPERIENCE
Bank of America, Port Orchard, Washington
Teller, September 2012 – Present
1. Teller
2. Responsible for cash handling; receives and pay out customers
3. Conduct most of banks routine transactions
4. Communicate with as well as tend to customers needs
5. Responsible for generating customer leads
Village Tavern, Pembroke Pines, Florida
Bartender, August 2008 – August 2012
1. Manage bar and its inventory
2. Plan, organize, and control the operations
3. Responsible for all products as well as cash handling
4. Multitasking/ working at a fast pace
5. Communicate with as well as tend to customers
6. Provide friendly, attentive, and timely service to create an exceptional experience
7. Prepare drinks quickly, accurately, and without waste
8. Create menus and recipes
Bruschetta & Co., Miramar, Florida
Bar Manager/ Bartender, May 2006 – August 2008
1. Manage bar and its inventory
2. Supervise the work of bar staff and other bartenders
3. Order or requisition liquors and supplies
4. Mix and serve drinks to patrons, directly or through wait staff
5. Collect payment and operate a cash register
6. Maintain a clear workplace
M.A.C. Makeup, Coral Springs, Florida
Freelance Sales Associate, January 2006 – December 2006
1. Maintain outstanding customer service as per company standards
2. Launch for new products
3. Makeovers for special events; wedding, prom, etc.
4. Use cash registers to process transactions and responsible for keeping track of all the money inside
5. Sell products and generate return customers
California Pizza Kitchen, Pembroke Pines, Florida
Waitress/ Hostess/ Food Runner, December 2004 – April 2006
1. Greets all guests will enthusiasm and friendliness in a timely manner
2. Menu knowledge and ability to answer an questions regarding menu
3. Work closely with other wait staff and the kitchen to ensure the restaurant is operated efficiently
4. Give formal and attentive service
5. Processing payment
6. Maintain cleanliness of the establishment
VOLUNTEER
Alcoholics Anonymous, Broward County, Florida
Guest speaker, August 2010 – November 2011
1. Speak directly with alcoholic about the effects of abusing it
2. Emphasize the importance of the twelve steps of spiritual and character development
3. Participated in group discussion
4. Acted as someone to speak openly with, without judgment
Lakeside Elementary, Broward County, Florida
Student assistant, August 2004 - May 2008
1. Assisted counselors and teachers with students
2. Created activities for students to participate in
3. Responsible for ensuring students behaved
ORGANIZATIONS AND AFFILIATIONS
Alpha Omicron Pi Women’s Fraternity (AOII)
American Psychological Association (APA)
Greenpeace
SKILLS
Computer: Microsoft Word, Excel, PowerPoint, Adobe Photoshop and Social Media
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