Customer Service Representative

Erin Frist

******@*****.***

*** ****** **. **************, ** 47933

765-***-****

PROFESSIONAL EXPERIENCE:

Amazon.com

**/**-******* ***** ********* Administrator / Non-Exempt Recruiter

Whitestown, IN

. Key member of the start-up team for IND1 - hiring and

acclimating new associates to Amazon

. Accountable for all new hire orientations for hourly

employees as well as on boarding of salaried employees

. Ownership of conversions, direct hires, transfers and

promotions for IND1

. Organize and process pre-hire documents, including

background checks and drug test

. Ensure candidates are qualified and meet full

conversion criteria prior to being converted

. Track employee's time/rosters and enter corrections

for payroll as needed

. Built an Internal Transfer and Promotion process

within the company, locally and nationally

. Interact daily with associates/managers on concerns

with their pay, benefits and positions within the

company

. Assist peers in the network with AMZRecruit questions

- as a subject matter expert

. Organize/facilitate direct hire events locally and for

other sites in the network

. Traveled to other sites for direct hire events and to

assist with training new HRAs and team members

. Compile paperwork and help maintain and audit the

integrity and completeness of employee files

. Support Recruiting/Safety department as necessary with

safety talks, interview loops and coordination

. Work with HRBP's and managers to verify the

performance feedback process is being followed

. Accountable for organizing and assisting with special

events for associates

. Work in all inbound and outbound process paths on the

floor, as needed, to meet customer experience

. Maintain partnership with HR team, Integrity, Sr

Leadership at the site along with maintaining

corporate connections/ERC

. Accountable for Non-Work accommodations and liaison

with our Work Comp Specialist

Lawn & Shrub Landscaping

01/08-8/08 Administrative Assistant

Buck Creek, IN

. Composed contract renewals contracts and proposals for

clients

. Responsible for the tracking and data entry of payroll

for all employees

. Assisted the President of the company with all

clerical, computer and administrative duties

Lafayette Savings Bank

12/06-01/08 Customer Service Representative

Lafayette, IN

. Worked with account holders on their daily banking

transactions

. Set up new accounts and maintained the safety and

security of clients' records

Best Buy

01/04-12/06 Hiring / Training Coordinator, Customer Service

Representative Lafayette, IN

. Reviewed employment applications and print them off the

database for further consideration

. Selected and conducted preliminary interviews with

applicants that were a match

. Scheduled candidates for secondary interviews with the

General Manager

. Ensured the General Manager had the proper paperwork

and information for the interviews

. Assisted new hires with tax paperwork and acclimated

them to the company

Walt Disney World

06/03-01/04 Customer Service Representative (Internship)

Lake Buena Vista, FL

. Assisted people from all around the world in making

their trip relaxing and problem-free

PC SKILLS: MS Word, Excel, PowerPoint, Access, Outlook,

PhotoShop, AT Server, PeopleSoft, AMZRecruit, MRT,

Integrity Workforce, HireRight, FC Console, Shared Point

EDUCATION: Purdue University, West Lafayette, IN B.S. in General

Agriculture

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