Manager Customer Service

MICHAEL T. ( Tim ) MACEACHEN

614-***-**** *** Harborton Rd. Columbus, Ohio 43228

*******@***.***

FLEET MANAGER

Organized, analytical, and experienced Fleet Management professional

focused on producing the optimal results of all fleet vehicles and

equipment. Experienced with leading edge Telematics and GPS systems, as

well as scheduling all relevent preventative and predictive maintenance

initiatives. Developed and streamlined operations to reduce costs while

improving driver satisfaction and support. Established relationship with

third party fleet management company to assist with title and licensing

renewal issues nationally.

. Chair of the Tri-State NAFA Chapter. . Currently engaged in gaining

NAFA CAFM designation

CORE COMPETENCIES

. Leadership . Logistics . Transportation . Customer Service . Security .

Fleet Utilization . Automotive GPS

Automotive Maintenance and Repair . Cost Reduction . Operations Management

. Life Cycle Cost Analysis

Employee Safety and Training Development . Problem Resolution . Collision

and Recovery Management

Vehicle Acquistion and Disposal

Purchasing . Accounting . Inventory Control . Asset Management . Budgeting

Extensive IT background and skill set including MS Office Suite

EXPERIENCE

SAFE AUTO INSURANCE COMPANY Columbus, Ohio

2005 - Present

Fleet Manager, 2008 - Present

Hands-on leader who organizes, optimizes, and oversees the critical

operations, predictive and preventative maintenance tracking and

performance, and scheduling of 90 vehicles and drivers countrywide. Focused

on fleet automobile safety, reliability, reporting and ability to meet all

contracted and critical requirements. Analyzes demand, and enhances the

effective utilization of the fleet. Accurately establishes and manages

budgets within accepted guidelines, and subsequently acquires and retires

units as needed. Researched and built key long term strategic plan of

moving to alternative fuel vehicles. Cost consciously regulates and

monitors fuel and other expenditures to meet financial goals.

. Trains and oversees proper driver activities and captures required

documentation for business and personal mileage reporting to the IRS

and payroll departments

. Instrumental in establishing the infrastructure and foundation

required to incorporate fleet telemetrics

. Ensures all vehicle management systems are effectively updated,

utilized, and accounted for.

Effectively formalized the process for sourcing and procuring needed

vehicles locally and out of state and established a pool of vehicle for

employees traveling on company business which reduced rental car expense by

98%.

. Established monthly reporting metrics to measure and monitor operating

cost of the vehicles, and generates Excel documents which show monthly

cost analysis and CPM data for management.

. Reduced fleet operating cost from $ .285 per mile (2010) to $ .24 per

mile ( 2011 ).

Purchasing Manager, 2008 - Present

Worked with IT staff to source and acquire needed hardware and software

items. Track and maintain softeware licensing and renewals. Established

relationships with vendors to provide supplies for the company. Established

national accounts to provide copier/print service at the corporate and

regional offices. Centralized all purchasing through the coproate office.

Use RFQ for all purchases greater than $ 100,000.00 and a bid process for

under $ 100,000.00.

Help Desk Manager, 2006 - 2008

Client-facing professional who actively supported multiple internal users

across 5 remote regional offices. Efficiently managed, scheduled, trained,

and evaluated a staff of 8 IT professionals. Implemented many improvements

to the help desk area, including a ticketing system, asset tracking, after

hours compensation for the technicians, and improved SLA with the business

departments.

Help Desk Team Member, 2005 - 2006

Technology focused professional who enhances critical IT functionality and

operations applications. Promoted to manager after nine months.

EDUCATION, CERTIFICATION, and PROFESSIONAL DEVELOPMENT

Bachelors Classwork in Marketing and Finance

Ohio State University, Columbus, Ohio

Associate Degree, Computer Programming

RETS Technical Center, Centerville, Ohio

System Administration Course - MCSE Certification Training - ITIL

Certification

Hewlett - Packard

Founder and President of Central Ohio Investors

Columbus, Ohio

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