Engineer High School

Cathy Basham

*********@*****.***

Employment History

Coordinator of Information Technology

International Fertilizer Development Center

Muscle Shoals, AL 35661

*/*/**** ** *******

Work 40-50 hours a week or as necessary to keep all servers and desktops in working order. Work remotely with overseas IT staff and users to keep their computers updated and able to access email and cloud servers. Moved organization of 600+ users from Windows 2003 servers to Windows 2008 R2 servers. Moved organization from Exchange 2007 to Exchange 2010 High Availability system with a 3 member client access array and a 3 member DAG. Built several cloud servers to host remote Accounting software and our Intranet. Found/installed acceleration/compression software for remote offices with slow connections to speed up access to cloud servers. Created the Spiceworks Help Desk system with a Help Desk Ticket Portal for users to automate the help desk function. Improved the network infrastructure with installation of new switches. Upgraded to

new firewall. Designed and installed new remote office in DC with IP Phones, PBX, firewall, switch, printers, docked laptops, and wireless access. Researched phone systems/internet providers. Worked with the AT&T and Earthlink to update phones/internet connection under budget. Worked with new Vendor to improve phone system to PRI hybrid system. Maintain all workstations and servers as needed with vital Microsoft and vendor software updates. John Shields is my supervisor. You may contact him at 256-***-****

IT Manager

KTBS, Inc.

Shreveport, LA 71104

2/10/2000 – 5/1/2009

Worked about 45 hours a week as necessary to keep all servers, computers updated and in working order. Installed/Maintained all of the Windows and Unix servers, desktops, laptops, mobile devices, routers, firewalls and software at KTBS Television. Protected network operations from viruses. Secured the Intranet from outside intrusion. Installed and maintained all of the

Windows and Unix (Red Hat and SCO) servers and client computers on the network. Maintained the Norton Enterprise Virus solution to protect all computers from virus infections. Maintained our Cisco Router and Firewall. Set up schedules for backups using Symantec VERITAS. Set up Subnets based on use of critical on-air Servers. Made sure that only those people/computers

that needed to, saw, and were able to access critical on-air servers. Set up access-lists and subnets on Cisco routers. Managed the ktbs.com website for 5 years. Created web pages using Contribute. Set up contesting and posting of pictures on the website. Registered KTBS external servers with Network Solutions and Bellsouth through their NOC division. During the time that I

worked for KTBS Television, I was able to become a Microsoft Certified Systems Engineer. Dale Cassidy was my Supervisor. You may contact him at 318-***-****

Consultant and owner

LAN Technologies

Shreveport, LA 71118

1/1/1990 – 12/25/2002

I developed a gift for working on computer hardware and software. So I went into business for myself. I had clients both in town and out of town whose computers I worked on after school hours and on weekends. It was during these years that I realized that I had a love for working with computers and networking. I took a sabbatical for one year to work for a local computer company and get certified as a Novell Engineer. In 1993, I began working part time as a consultant at KTBS. I installed their first windows server and all subsequent workstations. I worked there after school and on weekends until February 2000 when I was hired full-time at the television station.

Science Teacher

Caddo Parish School Board CENTRAL OFFICE

Assigned to: Caddo Magnet High School

1961 Midway Ave. / P.O. Box 32000

Shreveport, LA 71130-2000

Tel: 318-***-****

Shreveport, LA

8/1/1985 – 2/9/2000

I have certifications in Physics, Physical Science, Biology, and Chemistry. I taught Physics and Physical Science during my time

at the two Magnet High Schools during these years. I was named the Educator of the Year for the 1986-87 school year.

I also participated in a lot of extracurricular work with the kids. At Byrd Magnet High School, I chaired the Science Department

and was the co-sponsor of our nationally winning Science Olympiad Team. While I was at Caddo Magnet I developed a

Photography Course for 11th and 12th Graders. I wrote grants to network our campus. And as a result, Caddo Magnet was the

first school in Shreveport with its own Ethernet network with a drop in every classroom. I wrote proposals for funding of

Computers in the classroom and was able to create a NT4 server with Exchange Server. So every teacher at Magnet had an email

account and had the ability to communicate with other staff. I was the “Tandy Technology Outstanding Teacher” for 1990-91 and

1995-96. I organized computer seminars for teachers. I was nominated in 1991 for the Presidential Award for Excellence in

Science. While I was teaching, I also was a Computer Consultant as described previously. Mary Rounds was my supervisor. You

may contact her at 318-***-****.

Computer Specialist

Digital Service and Computers

Out of business

3/1/1993 - 9/15/1994

During the year and a half that I was with Digital Service and Computers, I learned more in-depth hardware analysis, and went to

school to become a Novell Certified Engineer. I also worked on Unix based Medical Systems and instructed Medical Offices on

the use of the software. I traveled in Louisiana installing computer hardware and software.

This business closed a few years after I left.

DeSoto Parish School Board

Assigned to DeSoto High School

201 Crosby Street

Mansfield, LA 71052

Phone 318-***-****

FAX 318-***-****

Stonewall, LA

1/1/1979 - 7/31/1985

During the time that I worked for the DeSoto Parish School Board, I taught all of the sciences for which I was certified. I was

head of the Science Department for the last 4 years in DeSoto Parish. I conducted seminars with students, teachers and parents

about the dangers of Drug use. I was also named “Outstanding DeSoto Parish Educator” for the 1985-86 year. Mrs. LeGrande

was my supervisor. She passed away about 5 years ago, but my records would still be available at the DeSoto Parish School

Board.

Education History

5/1984 Louisiana State University Master’s Degree Masters of Education

12/1978 Louisiana State University Bachelor's Degree Education with a minor in Science & Math

Certifications

MCSE ID# 1727402 Microsoft 05/2000

Lifetime Louisiana Teaching Certificate State of Louisiana 07/1984

Novell CNE ID# 6217550 Novell 01/1994

Skills - Proficient or Expert

Active Directory, Adobe Acrobat Professional, Adobe PageMaker, Adobe Photoshop, AS/400 Administration, CISCO OS

Management (Routers, Firewalls, ASA5520), Cisco VPN, Dell Open Management, Fortinet Firewalls, SSL VPN, DHCP, DNS,

Database Management, Desktop Publishing, Fax Servers, Firewalls, Ethernet Networking, Exchange Server 5.5, 2007, 2010,

Help Desk –Hardware and Software, Instructional Design, Instruction/Training Delivery, Internet Explorer, LanDesk

Management Suite, LAN Administration, LAN/WAN Connectivity and Troubleshooting, Medical Terminology, Microsoft Office

2000-2010, Microsoft Windows 95, 98, 2000, XP, Vista, Windows 7, Microsoft NT Server, 2000 Server, 2003 Server, 2008 R2

Server, Microsoft Outlook 2000-2010, Microsoft Word and Excel Macros, Microsoft DOS, Microsoft Visio, Mozilla, Multimedia

Server, Network Design, Network Management, Network Security, PC/MAC hardware and software maintenance, Print Servers,

Printer Troubleshooting, Project Management, RAID Arrays, SCO UNIX Administration, Symantec Endpoint Anti-Virus,

Kaspersky Antivirus, Spiceworks HelpDesk, Exchange 2010 CAS Array, Exchange 2010 DAG, Cloud server management,

working with overseas users.

Achievements

I have had several things that were career highlights for me. The first was getting my Bachelor's Degree. I had dropped out of

college at 19 and had worked at a factory for 5 years. I disliked the job and decided to go back to college. I worked 3-4 jobs and

put myself through college. The night I got my Bachelor's Degree was a great accomplishment for me. I then worked full time

while pursuing a Master's Degree. Eventually I became fascinated with computers. I started my own consulting business which I

ran after work each day and on weekends. I had a client who was interested in setting up a network so he could set up a

telemarketing company. I went with him as a consultant when he talked to a computer company who did networking. By the end

of that discussion with the vendor, they asked me to come to work for them. They agreed to train me for my Novell Certified

Engineer Certification if I came to work for them. So, from just self-taught knowledge of computer hardware and software, I was

able to increase my knowledge and worth in the marketplace.

Eventually, as a result of that knowledge, I came to work for KTBS Television. When I started working there after school and on

weekends they only had green screen workstations. I installed and maintained an NT 3.51 server with Microsoft Mail on a Token

Ring network with. Today KTBS has over 180 networked computers, including active directory servers, Red Hat servers, and

Exchange 2007, all of which I had a major role in placing on our network.

In 2009, I moved to Alabama and went to work at an International company. They sent me overseas to learn about IT problems

faced by our IT Staff in those offices. Today I manage a network that supports 700+ people. I have continued to grow in

knowledge and always look forward to new challenges.

References:

Upon request

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