Customer Service Infection Control

Personal Statement

I am friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Long Term Care industry, I love to learn my companies Nursing Systems and the expectations of that company and am always up to the challenge whatever the situation. I get along well with others and excel in Customer Service while working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. I have extensive Memory Care experience with Alzheimers being the focus. I believe that mild stimulation and age appropriate activities are essential to maintaining as much independence as possible. I have been a nurse for 20 years- I am dedicated to transitioning into a MDS position and understand the dedication this position requires as well as the need to be willing to educate the staff (nurses and cna's) the requirements their position holds in getting the community their highest RUG level possible. Also, managing Medicare meeting and having a relationship with the therapy department, communication is essential. This being said care plan meetings must be handled professionally and our family members must be taken care of with respect that they deserve- if they trust us then they will trust us to take care of their loved one.

Resume

Work Experience

ADON

(Mar-2011 - Apr-2012)

Brookdale Senior Living, Lakeway Texas

Staffing, managing and directing staff. In service (infection control, transferring, nursing systems, customer service, DADs mand. In services). Incident reports, pharmacy reports, weights, Infection Control, wound care. On Call 24/7. Memory Care Unit

ADON

(Sep-2008 - Sep-2011)

Trinity Care Center, Round Rock Texas

managing and directing staff. In service (infection control, transferring, nursing systems, customer service, DADs mand. In services). Incident reports, pharmacy reports, weights, Infection Control, wound care. On call per rotation x 1week. Lab follow up, telephone orders follow up. Prior Auth. for medications. Interaction with families care plans. Customer Service. Memory Care Unit

ADON

(Jan-2004 - Sep-2008)

Mountainview Lodge, Big Spring Texas

Staffing, managing and directing staff. In service (infection control, transferring, nursing systems, customer service, DADs mand. In services). Incident reports, pharmacy reports, weights, Infection Control, wound care. Lab follow up, telephone orders follow up. Prior Auth. for medications. MDS/TILES. Customer Service. Memory Care Unit

ADON

(Sep-2010 - Mar-2011)

Riverside Nursing and Rehab, Austin Texas

Staffing, managing and directing staff. In service (infection control, transferring, nursing systems, customer service, DADs mand. In services). Incident reports, pharmacy reports, weights, Infection Control, wound care. On call one week every 5 weeks. Lab follow up, telephone orders follow up. Prior Auth. for medications. Customer Service

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Education

LVN

Odessa College, Odessa Texas

(Aug-1992 - Aug-1993)

Temple College prerequisites

College Network- onlice classes to complete my RN requirements

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Skills

Wound Care, IV/Picc, Trache, Ostomies, Medicare Charting, Nursing Systems, DADs Rules and Regs. Managing charge nurses, medication aides and cna's. Staffing adhering to the nursing/company budget (paying attention to overtime) and being sensitive to the cna's needs- they the backbone of any long term care community.

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References

References Available on Request

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Achievements

Joining AANAC and taking the required courses in order to become a Reg. MDS Cord.

My greatest achievement has been to learn to QTIP

Quit Taking it Personally

To Filter with Fact and NOT Emotion and to be a Listener- listen 80% of the time and comment 20% of the time.

I love the geriatric population they offer their history with giving insite to our future

Thank you in advance,

Joy Rodgers

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