Alexandra Ngaleba Ze

** ******** ***.

Burlington, Ontario

L7T 1Y5

905-***-****

abgglz@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

• Great understanding and mastery of the financial, accounting and marketing methodologies and concepts, proven throughout the practical application of these theories that were taught in class

• Proficient in Microsoft Word, Excel, PowerPoint, and Access and SPSS, showed by running statistical procedures on data collected from surveys, writing detailed reports on the findings, and finally using slides to present the work done on a big screen

• Strong organizational and managerial skills, acquired through the weekly meetings with the fundraising Committee where planning and budgeting for the upcoming events are made

• Great mastery of the English, French and Japanese languages (both writing and speaking) demonstrated through my work as an interpreter

EDUCATION

Honours Bachelor of Commerce September 2008-August 2012

Minor: Economics

McMaster University, Hamilton ON

Selected academic accomplishments

Business Policy & Strategic Management September 2011-December 2011

• Participated in the analysis of the organizational health and performance of 6 companies in different industries and made a presentation on a real current news event from the world of business using the Diamond-E

• Played the role of the main decision-maker while taking all stakeholders into account

• Assessed operational health and business performance while forecasting the organization’s prospects as it is currently being run

• Calculated all necessary industry metrics, marketing information, financial ratios and trends to defend recommendations

• Defined the capabilities essential for the successful development of a business and formulated a strategic plan while considering the organization’s capabilities and environmental context

• Identified the important opportunities and challenges facing a business and set out a course of action for dealing with them

• Implemented changes in order to position the business for the future and detailed an operationally specific action plan

Production and Operations Management January 2011-April 2011

• Participated in designing an operating system for a factory

• Managed a supply chain to ensure the effective flow of resources and information from supplier to customer

• Managed and controlled quality to uncover defects and to ensure the accomplished work alignment with the project scope

• Used numerous methods to forecast future demands to know exactly how much inputs were needed

Sales Management January 2011-April 2011

• Participated in selling, with a partner, to the professor the pages of the Toronto Star for advertisements placements

• Gathered market and customer information

• Gained a clear understanding of the professor (the customers) requirements

• Presented the characteristics different products available

• Negotiated prices and specifications with the professor

• Made accurate and rapid cost calculations

• Provided the professor with quotations

Marketing Research September2010-December 2010

• Participated in conducting a qualitative and quantitative marketing research, with a team, for a retail store

• Interviewed the owner of the store to discover what information was needed and what were the existing problems being faced by the store

• Selected the appropriate research design to address the research problem and best achieve the objectives

• Designed effective questions and questionnaires using different and appropriate measurement scales

• Turned statistical findings into marketing information that assisted the owner in making decisions

• Wrote reports and presented findings and recommendations that conveyed marketing information simply and effectively and encouraged marketing action

Applied Marketing Management September2010-December 2010

• Participated in building a marketing strategy, with a team, for a spa salon

• Interviewed the owner of the salon to gather information about the characteristics of their clients as well as their 4p’s strategies and their financial situation

• Conducted researches on the trends and factors of the external environment that may have affected the industry, in which the salon was operating, in order to determine the existing opportunities and threats it was facing

• Diagnosed the problem that the spa was facing and developed from that a new 4p’s strategy to enable the beauty salon to increase its revenue and its number of clients

• Presented the work in class and wrote the marketing strategy report resulting in an excellent mark

EMPLOYMENT EXPERIENCE

Cashier

Titles McMaster University Bookstore (Hamilton, Ontario) August 2011- September 2011

• Answered customers’ questions about merchandises about sale.

• Maintained knowledge of store’s products to provide helpful pieces of advice and information concerning the store’s products to customers

• Counted money in cash drawers at the opening and closing of the store to ensure that the amounts were correct

• Developed constructive and cooperative working relationships with co-workers

Customer Service Representative

Excellent Esthetics (Hamilton, Ontario) September 2010

• Distributed flyers during the side walk sales at the University which in turn expanded the awareness of the salon among students, especially first year students

• Advertised the unique products and the promotions offered by Excellent Esthetics and responded to potential customers’ inquiries; which led those potential customers to develop more interest towards the salon.

• Promoted the advantages of the beauty salon and shared with the potential customers my experience with the salon, which resulted in 7 appointments made

Interpreter

Embassy of Madagascar (Moko Azabu, Tokyo) May 2008

• Assisted the wife of the Ambassador of Madagascar during a televised cooking show as her interpreter

• Researched all the necessary Japanese cooking terminology in order to be able to accurately translate

• Translated all the cooking steps formulated by the Ambassador’s Wife from French into Japanese

• Translated the questions asked in Japanese by the presenter to the Ambassador’s Wife in French

Interpreter

ADIWA -Association of Diplomatic Wives of Africa- (Sangenjaya, Tokyo) October 2007

• Reproduced statements, questions and speeches made in English by the president of ADIWA in French and Japanese during a charity event

• Translated questions asked, by guests and Japanese government’s officials, to the president from Japanese into French to facilitated the communication between them

Mystery Shopper

Chanel K.K. –internship- (Ginza, Tokyo) March 2006

• Analysed the quality of the retail services and the products offered by different luxury boutiques and wrote a report on my findings, which allowed Chanel to determine the positive and negative characteristics of those boutiques which could serve as a benchmark or as an aspect to be avoided

VOLUNTEER EXPERIENCE

Fundraiser

SACHA -Sexual Assault Center- (Hamilton, Ontario) August 2010-present

• Budgeted the money with the fundraising committee to fund projects such as the “Choco-Fest” (a special event organized by SACHA) in order to use efficiently the available funds

• Organized with the members of SACHA the United Way’s garage sales and the SACHA’s Charity Dinner Party by delegating roles, choosing places and developing promotional strategies and these led SACHA to raise a substantial amount of money

Euchre player

Aberdeen Gardens Retirement Residence (Hamilton, Ontario) October 2010- November 2010

• Hosted the card game and organized the game by making the teams and distributing the cards

• Supervised the turns and counted the points cumulated by each team to eliminate any possible confusion

• Established peace between the players when tension was getting high to keep harmony among the senior players

Fashion environment

LG Fashion Week Spring/Summer 2010/2011, (Toronto, Ontario) October 2010

• Helped in the event set-up, contributing to the conception of the artistic atmosphere of the fashion shows

• Answered questions asked by the fashion show’s spectators and packaged greeting baskets offered to them, which led those spectators to have an overall positive experience at the fashion show

Graphic Designer

SACHA -Sexual Assault Center- (Hamilton, Ontario) October 2010

• Promoted the United Ways’ garage sale and the SACHA’s Charity Dinner Party by creating printed media, which created an awareness of the events leading the association to collect $184 from the garage sales, and $350 from the Charity Dinner

EXTRA CURRICULAR

Illustrator/Graphic designer

Incite Magazine November 2010

• Designed the back cover of Incite Magazine for the December 2010 issue

• Published paintings in the art section of the magazine for the December 2010 issue

Secretary

Mac Comic Club (Hamilton, Ontario) January 2010-April 2010

• Attended Club meetings and took meeting minutes at the meetings to build a memorandum for those who attended the meeting and a summary for those who were unable to attend the meeting

• Was responsible for all correspondence of/for the association

• Maintained the club’s membership list and stored archival documents and artwork to ease the retrieval of these documents

• Oversaw promotions for the club and helped raise awareness of it to attract new members

Assistant of the Japanese teaching assistant

Japanese conversation class (Hamilton, Ontario) January 2009-February 2010

• Assisted Japanese Teaching Assistant into correcting students’ assignments to ease her workload

• Helped students in reading, writing and speaking in Japanese to improve their grabs on these skills

• Talked with students in Japanese to provide them with a real time experience in conversing in Japanese and to improve their conversational abilities

• Consulted with students about their difficulties encountered in class and transmitted the information to the teaching assistant to help her organizing her tutorials

~ References Available Upon Request ~

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