Customer Service Sales

HEATHER O’DONNELL

***** ******* ***** • Desert Hot Springs, CA 92240

760-***-**** • *******@*****.***

CAREER GOAL

To obtain a position in which I can utilize my computer skills and provide excellent customer service.

EXPERIENCE

Barista 2010-2012

Starbucks Palm Springs, CA

• Follow cash handling procedures and cash register policies

• Contribute to store goals for increasing sales and improving profits

• Welcomes all customers and makes attempts to connect with them and find out what their needs

are.

Sales Associate 2009-2010

Kmart Desert Hot Springs, CA

• Processed customer payments and finalized transactions

• Provided exceptional customer service by greeting all customers and listening to any concerns

• Maintained floor presentation standards including cleaning, straightening, and stocking the floor

Caregiver 2008-2009

In-Home Supportive Services Banning, CA

• Provided care and assistance to help with everyday living

• Assisted in shower, sponge bath and personal hygiene

• Maintained house for client

EDUCATION

Master of Business Administration Present

American InterContinental University Hoffman Estates, IL

• Concentration: Management

• Expected Graduation: 5/2013

Bachelor of Business Administration 2011

American InterContinental University Hoffman Estates, IL

• Concentration: Management

• Expected Graduation: 5/2012

Associate of Arts in Business Administration 2010

American InterContinental University Hoffman Estates, IL

• Concentration: Management

• Expected Graduation: 5/2011

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