Manager Customer Service

KELLI RACHEL MAY

Atlanta,

email: *****.*.***@*****.***, Phone : 770-***-****

EXECUTIVE ADMINISTRATIVE ASSISTANT OFFICE MANAGER CUSTOMER

RELATIONS OPERATIONS MANAGER NOTARY PUBLIC

Energetic, Passionate, and Committed Operations Manager/Customer Relations

Manager/Executive Administrative Assistant with over 7 years experience in various industries

and offices including, but not limited to: automotive, campaign management, Department of

Defense, export, finance, health-care, law, and transportation. Expertise in Payroll

Management, Customer Relations, Dispatch Management, Personnel Management, Travel,

Scheduling and Logistics. Technically sound in Microsoft Office Suite and proprietary payroll

systems.

EXPERIENCE

Operations Manager, Innovative Driver Services, Smyrna, GA

09/2011 – 08/2012

Responsible for the management of daily operations of a driver services company.

Responsible for recruiting, payroll, invoicing, benefits, and personnel management.

Monitored organizations job postings.

Worked as dispatch for 50+ Class A CDL (Commercial Drivers License) drivers.

Maintained Department of Transportation Audit files for the drivers.

Acted as first point of contact 24/7 between customers and drivers/company and for new

contracts.

Executive Asst. & Customer Relations Mgr, WaltersBayer Automotive, McDonough, GA

03/2010 – 08/2011

Responsible for the daily assistance of corporate executives, operations, fixed operations, and

customer service in 8 dealerships in the United States. Worked as Executive Assistant to the

President, Director of East Coast Operations and 3 other executives.

Coordinating executive schedules, meetings, events and transportation.

Organizing and tracking of direct mail, generating newsletters and email marketing.

Tracked, improved and maintained above average Customer Service Initiative Scores for the

local automotive groups market share.

Streamlined Customer Relation Management policies and processes.

Acted as liaison between various car dealerships on both the East and West Coasts.

Ordered office supplies, reduced costs of operations of the office and assets.

Updated & utilized Automotive CRM

Project Administrator and Account Specialist, Morley Environmental, Alpharetta, GA

08/2009 – 02/2010

Handled requisitions for environmental abatement teams.

Dispatched management for the survey teams.

Prepared contract documents for new clients, asbestos and lead removal.

Procured bids from external contractors, managed, inspected and provided final clearance for

abatement project paperwork.

License Renewals

Instructional & Academic Paraprofessional (Term), Metro RESA, Alpharetta, GA

08/2008 - 04/2009

Assessed student’s entry level performance.

Planned instruction for students.

Implemented the goals and objectives of the Individualized Education Plan.

Supervised and coordinated work of other support staff.

Evaluated and reported student’s progress.

Involved parents in their child’s education.

Coordinated and managed information provided by other professionals.

Campaign Mgr, Executive Asst. & Office Manager, Fulton County GOP

12/2006 – 03/2009

Ran the North Fulton campaign for multiple candidates including the Gubernatorial Candidate,

the Insurance Commissioner and the Chairman of the GOP.

Scheduled events for meetings, town halls, fairs for each candidate.

Prepared media and constituent packets for the campaigns.

Tracked donations, demographic and personal information of voters, volunteers and workers.

Elections Clerk, Lowndes County Elections Board, Valdosta, GA

10/2005 - 12/2006

Maintained accurate voter registration rolls.

Collected filing fees for local candidates.

Verified signatures on petitions for candidates, question initiatives and recalls.

Recruited, appointed and trained workers for all elections.

Responsible for all aspects of election: ballots, polling sites and equipment in accordance with

federal, state and local laws and regulations.

Maintained records of elections.

Intern - Hospital Administration, Department of Defense, Moody AFB

08/2005–11/2006

Developed innovative pharmaceutical exchange program between the United States Air Force

Hospital and local civilian medical centers.

Analyzed and Interpreted Department of Defense regulations for development of local

procedures.

Coordinated education to staff on regulations.

TECHNICAL SKILLS:

Microsoft Office Suite.

Databases - Oracle, ProMation Payroll Systems.

EDUCATION:

Masters of Public Administration, Public Sector

Class of 2006. GPA - 3.7

Valdosta State University

Bachelors of Political Science, Non-US Centric

Class of 2005. GPA - 3.5

Valdosta State University

Bachelors of Arts, Philosophy and World Religions

Class of 2005. GPA - 3.7

Valdosta State University

ACHIEVEMENTS:

Exceptional Customer/ Client Service, Toyota McDonough.

Open to Travel. References upon request.

Contact this candidate