Customer Service Manager
Resume:
Thomas Lee Lewis Jr.
Traverse City, Michigan 49684-9419
Phone: 231-***-**** Cell 231-***-****
Email: ***.*******@*****.***
Career Focus:
Dedicated Liberal Arts and Science undergraduate with strong client-minded service, problem
resolution and business skill seeks an entry level position in hopes of attaining a long term, full-
time production or manufacturing career.
Core Qualifications:
* Detail Oriented
* Critical Thinker
* Excellent Research Skills
* Well Organized
* Excellent Communication Skills
* Outstanding Interpersonal Skills
* Rapid and Retentive Learner
* Professional Demeanor
* Inventory Control
* Cash Management
* Background in Hospitality, Medical Technology, Transportation and Logistics
* General Math Skills
* Deadline Driven
* Valid MI Driver's License
* Strong Client Relations
* Adaptability
* Superior Customer Services Skills
* Strong Mechanical Skills
* Long Term Career Focus
Education and Training:
2012
Northwestern Michigan College
Traverse City, Michigan, USA
Applied Business Management
Associates of Liberal Arts and Sciences
1990
Harrison Central High School
Lyman, Mississippi, USA
High School Diploma
Work Experience:
August 2008 to Current
Addiction Treatment Service, Inc.
(Lab One Drug Testing)
Traverse City, MI
Specimen Collection Team
* Professional and confidential demeanor exhibited in regards to delicate situations and
circumstance.
* Proficient in MS Office Suite, Wintox Laboratory Database and VIVA-E Standard Laboratory
Urine Analyzer.
* Assisted in all areas of administrative work including data entry, receptionist duties, file
organization, research and development.
* Systematically increased office organization by developing more efficient filing/documenting
system and customer database protocols.
February 2006 to August 2008
Bay Area Transportation Authority
Traverse City, MI
Municipal Transportation Driver
* Safely Transport customers following DOT guidelines utilizing latest technology in order to
complete specified task.
* Utilize latest technology in order to complete specified task.
* Direct contact customer service and logistic problem solving.
* Organization of route specific information and customer payment
* Reported delays, accidents or other traffic and transportation situations to base or other
vehicles, using two-way radios.
* Maintained logs of working hours and of vehicle service and repair status, following
applicable state and federal regulations
2005
Millis Transport, Inc.
Black River Falls, WI.
Over The Road Truck Driver
* Safely Transport customers following DOT guidelines utilizing latest technology in order to
complete specified task.
* Utilize latest technology in order to complete specified task.
* Direct contact customer service and logistic problem solving.
* Organization of route specific information and customer payment
* Reported delays, accidents or other traffic and transportation situations to base or other
vehicles, using two-way radios.
* Maintained logs of working hours and of vehicle service and repair status, following
applicable state and federal regulations
October 1993 to March 2005
R.L. Harrington, Inc.
Traverse City and Detroit, MI
Bar Manager / Bartender
* Consistently provided professional, friendly and engaging service.
* Manager of high volume business w/ focus on efficiency and continuity
* Ordering and receiving knowledge with focus and budgetary parameters, stock supervision,
stock loss recovery and replenishment procedures.
* Proficient payroll, accounts payable, accounts receivable knowledge.
* Effectual problem solving and customer service skills.
* POS (Point Of Sale) marketing, advertising, product placement and display.
* Employee scheduling, human resources administration and team construction.
Contact this candidate