Technician Maintenance

John Mathew Storey

** * ***** **, **********, GA 30117

Work 256-***-****

Cell 256-***-****

*************@*****.***

Objective

To secure the position of a network technician in an organization where my

skilled expertise and company experience in the field are utilized to their

maximum potential in a way that benefits me as well as the company.

Experience

Deltacom/EarthLink Business - Anniston AL

2012 - Present

Service Activation Data Technician 2

. Assist field technicians in the installation of new customer services

. Installs Frame Relay, xDSL, ATM, Ethernet and point-to-point/

Multipoint data communications

. Performs network design, MPLS IP routing, VOIP routing, routing

protocols, and QoS

. Performs router configuration changes which include NAT and DHCP

additions

. Troubleshoot and test various physical circuit types including Digital

DS0, T1, Ethernet, DS3

. Isolate issues and refer them to the appropriate LEC/IXC or EarthLink

group as needed

2011 - 2012

Supervisor, Southeast Trouble Resolution Data

. Schedules technicians to meet Trouble Resolution shift requirements

. Assist in interviewing/hiring new employees to meet team and company

needs

. Handles customer escalations

. Manages maintenance ticket queues and assigns to technicians

. Reviews trouble tickets for quality and technician skill deficiencies

. Maintains and adjusts MTTR reporting for maintenance center

. Monitors phone queues

. Creates and assists in maintaining processes for the team and company

. Encourages team members to strive to meet team and company goals

2000 - 2011

Technical Specialist, Data Support Group Tier 2

. Team Lead for DSG - Data Support Group

. Maintain and repair Frame Relay, xDSL, ATM, Ethernet and point-to-

point/ Multipoint data communications

. Troubleshoot and test various physical circuit types including Digital

DS0, T1, Ethernet, DS3

. Isolate issues and refer them to the appropriate LEC/IXC or

Deltacom/Earthlink group as needed

. Perform router configuration changes including NAT and changes as well

as router updates

. Perform troubleshooting of MPLS IP routing, routing protocols, and QoS

. Perform troubleshooting of email and DNS issues using MetaIP and

Mirapoint

. Performed Tier 3 duties for complex data issues

The Victoria Inn - Anniston AL

1991 - 1999

Soux Chef

. Planned menus

. Planned functions for groups of 250 people and less

. Managed kitchen inventory

. Ordered supplies and food to maintain inventory

Technical Proficiency

Networking Hardware

Lucent CBX WAN/Cisco switches, Cisco/Adtran/Netopia/Vina/Zyxel, Nortel

Shasta/Redback/RAD routers, Alcatel/Tellabs

Titan/Adtran4303/Adtran2800/TA3000/TA5000/Tadiran/Fibex/DSC DEXCS 1/0 dacs

/Metaswitch, ASPECT, Nortel Phone Systems

Networking Technologies

FR/MLFR/ATM, MLPPP, MPLS, VPN, MetroE, EMPLS, BGP, VOIP, SIP, MGCP,

QoS/CoS, OSPF, EIGRP, IPv4, and IPv6

Software

Remedy, MetaSolve, AS400, MetaIP, Empirix, React, MS Office, MS Outlook,

Webster, Lotus Notes

Education / Training

Graduated from White Plains High School 1989

Graduated with BS from Jacksonville State University 1999

MS Excel, MS Project, MS Access

Adtran 850, Adtran Netvanta, Adtran ATM, RAD, Passport, Shasta,

TA3000,TA5000, ACME packet, Navis, Adtran 2800 Mux, Tellabs 8800,

Metaswitch, VOIP, SIP, Cisco

Certifications

Cisco Certified Entry Networking Technician (CCENT)

Cisco Certified Network Associate Routing and Switching (CCNA)

Adtran Technical Solutions Associate (ATSA)

Adtran Technical Solutions Professional (ATSP)

Adtran Technical Solutions Expert (ATSE)

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