Customer Service Administrative Assistant

Lisa Rene Rios

**** ******** ***., ***** ****, CA 92627 ( (H): 949-***-**** (C):

949-***-**** ( *************@*****.***

Objective:

To seek competitive employment in the Massage Therapy/Customer Service

field with a company that will utilize my experience, work ethic, and

professionalism.

Skills:

. Multi-task oriented and flexible

. Energetic, professional, and customer oriented

. Knowledge of MS Word, Excel, & Outlook

. Effective working independently or as a cooperative team member

. Self motivated, confident, and dedicated to quality work

Work Experience:

Gasparre Chiropractic, Costa Mesa, CA

06/2006-Present

Massage Therapy

. Apply trigger point therapy/myo facial release

. Provide treatment for medical conditions, injuries, or wellness

maintenance through massages

. Provide clients with guidance and information about techniques for

postural improvement and stretching, strengthening, relaxation, and

rehabilitative exercises to maintain range of motion due to injury or

normal wear and tear of the body

. Develop and propose client treatment plans that specify which types of

massage are to be used

. Refer clients to other types of therapists when necessary

. Experience in determining which modalities to use such as infrared

lamps, wet compresses, ice, and whirlpool baths to promote clients

recovery, relaxation, and well-being towards expediting healing

process

. Treat clients in professional settings or travel to clients offices

and homes

Body Centre Day Spa, Costa Mesa, CA

09/2005-02/2006

Administrative Assistant/Receptionist/Massage Therapy

. Provided superior customer service to ensure the satisfaction of the

customers and return business

. Greeted clients over the phone to schedule & confirmed appointments

. Performed general office duties such as, filing, data entry, ordering

and stocking supplies

. Utilized my excellent organizational abilities to help keep business

running efficiently for both employees

and customers

. Answered inquiries and obtain information for general public,

customers, visitors, and other interested parties

. Provided information regarding activities conducted at establishment;

location of departments, offices, and employees within organization

Balboa Horizon for Women Treatment Center, Newport Beach, CA

02/2005-09/2005

Facility Manager/Counselor

. Inspected house areas and ensure conformance to established

standards in areas such as cleanliness,

Maintenance & safety

. Encouraged clients to express their feelings and discuss what is

happening in their lives, and help them to develop insight into

themselves and their relationships, suggested to customers what might

be helpful to reaching their goals

. Collected information about clients through interview, observation and

tests

. Counseled clients and patients, individually and in group sessions, to

assist in providing tools to overcome dependencies, adjusting to life,

and making positive changes for their future happiness

Education:

Physical Medical Assistant & Massage Therapist Certificate-Medical Career

College, Costa Mesa, CA

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