Project Manager Customer Service

OBJECTIVE

Attain a challenging position with a progressive, well-maintained company

that will utilize my education, personal capability, creativity and skills

to help the company grow, and advance from within.

QUALIFICATIONS

. Self-starter, quick learner, "can do" attitude, ability to manage

multiple responsibilities productively

. Data entry, multi-line phone systems, filing, type (50-60 wpm), fax,

experienced with general office equipment and office/medical

environment

. Able to communicate effectively to diverse audiences

. Attention to detail

. Proficient in Microsoft Office applications, Lotus Notes, Primavera,

SIS Authoring, Citrix, D j Vu, Host on Demand, Access, WebEx, Meet

Me, SIFT

EDUCATION

. University of Phoenix, Bachelor Degree 3.3 GPA

. Green Belt Six Sigma

. Illinois Central College, Associates Degree

EXPERIENCE

Volt Services Group/Caterpillar Inc., Peoria, IL 2012-Present

Warranty Procurement Support Specialist

. Responsible for procuring complex engineered equipment and material

for projects

. Support critical project supplier negotiations with buyers

. Handling commercial communication with buyers for suppliers

. Handling commercial issues related to purchasing, logistics (including

import requirements and clearances), inspection, warranty, back

charge, etc.

. Preparation of procurement plan, management of procurement work

processes, development of procurement activities on projects

Volt Services Group/Caterpillar Inc., Mossville, IL 2010-2012

SQEP Coordinator/Global Quality

. Manage certification submissions from suppliers to Caterpillar

standard MQ-11005 prerequisites

. Critique submissions dependent on variables within the certification

plan guidelines

. Work with Process Control Engineers/Coordinators to provide

documentation of Supplier Performance to MQ-11005 requirements

. Approve or reject submissions based on evidence provided

. Manage archived submissions to the data retention guidelines

Day One Laser Solutions, Dunlap, IL 2009-2010

Licensed Lead Nail Technician/Medical Spa Director Assistant

. Application of artificial and natural nail enhancements

. Services include manicures, pedicures, and acrylic enhancements

. Scheduling appointments for all medical spa procedures

. Processing of clients for payment of services rendered

. Updating inventories when shipments of product arrive

. Opening and closing procedures with monetary transactions

Volt Services Group/Caterpillar Inc., Peoria, IL 2002-2008

Production Support Analyst/Project Manager for Translation Services Group

. Create and track projects using Primavera project management

software

. Update projects with completion and due dates

. Communicate via phone and/or email with customers, other team

members, language managers, project coordinators, and suppliers to

coordinate the transfer of translation project files

. Interface with content management/authoring (SIS) - Off-Site

Transfer (OST) tool to export/import Information Element (IE) for

translation

. Create projects based on request in D j vu for operation

maintenance manuals, spec logs, and miscellaneous training

materials in languages selected

Volt Services Group/Caterpillar Inc., East Peoria, IL

Clerk for Transmission Business Unit, Diversified Precision Gears

Production Line

. Inventory management

. Create spreadsheet reports in Excel, monthly class A reports, labor

accuracy audits for Morton and interplant use

. Compile past due part orders

. Input business unit orders

. Projected weekend overtime hour reports for commodity managers

. Installation of macros in Host On Demand Software for new supervisors

Volt Services Group/Caterpillar Inc., Peoria, IL continued - Administrative

Assistant Learning Coordinator

. Create meeting schedules, and coordinate events

. Set up classes in CLMS

. Create PowerPoint presentations and data spreadsheets for events

Home Depot - Computer Room Associate Peoria, IL 2002

. Record daily reports and deposits

. Account management which included tech support for cash registers and

mobile unit inventory control carts

. Created a database control system to manage product markdowns

. Process time clock hours and send reports to management for processing

. Aided in troubleshooting customer problems and report outcomes to

management

Kelly Services and Remedy Intelligent Staffing - Peoria, IL 2001-2002

. Completed temporary work assignments for medical billing firm and bank

loan officer

. Post payments to medical billing companies

. Process payments to collection agencies

. File insurance and process personal payments

. Process mortgage papers and loan applications

Parish's Pub - Bartender Washington, IL 2000-2002

. Customer service

. Quick thinking and recall for adverse clientele

. Process payments via cash register or credit card machine

OSF Hospital - Bed Control Admissions Clerk Peoria, IL 1996-1998

. Schedule tests ordered by doctors

. Obtain and verify insurance information from patients at check-in

. Created admitting schedule and database to track patient transitions

throughout hospital

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