Customer Service Manager

S teven Thome

*** ********* ***, ****** ** ***** Telephone: Home 916-***-****

Cell 916-***-****

***********@***.***

Objective

To pursue a challenging career using my retail background, management experience, and customer

s ervice skills in conjunction with my business education, project management experience and

a nalytical skills. I am a highly experienced, motivated Manager who has demonstrated the ability to

l ead a team of associates to new levels of success in a highly competitive and fast-paced environment.

P ossess strong business qualifications and hands-on experience with an impressive track record in

r etail management. Proven ability to successfully analyze an organization's critical business

r equirements, identify deficiencies and potential opportunities, and develop innovative and cost-

effective solutions for enhancing competitiveness, increasing revenues, and improving customer

s ervice offerings.

Experience

11/2010 – Present Rite Aid

S tore Manager S acramento, CA

1. Manage overall store operations

2. Responsible for total store sales, gross margins, labor, merchandising and expenses

3. Responsible for all store inventory, controlling turns and managing shrink

4. Supervise, develop and evaluate associates

5. Provided excellent customer service while enforced all company policies and procedures

6. Increased stores profitability

1 /2010- 05/2010 HD Supply Repair & Remodel S anta Clara, CA

General Manager

7. Increased sales from under $100,000 weekly to a high of $177,000.

8. Added 15 external associates to assist customers.

9. Recruited new external assistant manager, front desk supervisor and backroom receiver.

10. Supervised, developed and evaluated associates including the promotion of internal candidates to fill

s taffing needs.

11. Responsible for all store inventories, controlling turns and managing shrink by implementing

b ackroom receiving organization and control. Conducted cycle counts and processed stale up-stock

i nventory.

12. Provide excellent customer service while enforced all company policies and procedures. Organized

Q MC (Quality Contractors Meeting) to gain contractors feedback on the stores operation.

3/2009 – 9/2009 Safeway San Jose, CA

First Assistant Manager

13. Assist manager in total store operations, Act as manager in managers’ absence.

14. Responsible for sales floor inventory and out of stocks, reduced outs from over 500 daily to district

g oal of less than 90 per day.

15. Execute divisional marketing programs, increased sales by 25% on ad merchandise through display

a nd in-stock position.

16. Provided excellent customer service while enforced all company policies and procedures, increased

s ecret shopper scores on a consistent basis from prior low scores.

17.

18.

9/2007 – 12/2008 Trinity Wealth Management Roseville, CA

19.

12/2005 – 9/2007 Ameriprise Financial

20.

Financial Advisor

21.

• P erformed functions as an investment professional that helps individuals set and

a chieve their long-term financial goals, through investments, tax planning, asset

a llocation, risk management, retirement planning, and estate planning. The role of a

f inancial planner is to find ways to increase the client's net worth and help the client

a ccomplish all of his/her financial objectives.

05/1999-06/2005 Albertsons C itrus Heights, CA

Store Director

08/1994-05/1999 American Stores Salt Lake City, UT

Project Team Leader and Member- Delta Project

.

22.

04/1991-09/1994 Lucky Stores Inc. S an Leandro, CA

23.

Store Manager

24.

Education

1977-1978 University of Southern California Los Angeles, CA

Marshall Graduate School of Business.

25.

26. Graduated with a Certificate in Food Marketing Management.

27. Recipient of scholarship sponsored by S. C. Johnson Company.

28. 1973-1977 St. Mary’s College Moraga, CA

29. Bachelor of Science - Bus. Admin. & Economics.

30. Minor: Accounting graduated with a Certificate in Food Marketing Management.

31. Recipient of state scholarship.

32. Recipient of leadership grant.

Interests

Home Improvement, sports, and family activities.

Contact this candidate