Team Player
Resume:
L. K. WILLIAMS
Phone: 219-***-****
*********@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile • More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using, Microsoft Office, Excel, WordPerfect, Microsoft Word.
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
• Develop, plan, analyze, process reports and filings, and maintain/update accurate inventories.
Employment Hilton Garden Inn, Merrillville,IN 2011-presnt
Banquet Manager
• Booked, plan, and coordinated all events and meetings
• Support sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively, solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Maintained the logistical delivery of food
Vanidy L.L.C., Gary, IN 2008-2011
Residential Construction Supervisor
• Supervised 6 figure construction projects
• Trained new employees according to OSHA safety guidelines
• Maintained construction supplies and resources
Education Ball State University, Muncie, IN 2006
Skills BA General Studies, minors in criminal Justice/Sociology
Purdue North Central, Westville, IN
Westville Tech, Westville, IN 2009-2010
Certificate: (CAD)
Blueprint Reading
Wire Harness Building (RV) 2006-2007
Computer Experience: Microsoft Word, Office, Excel, PowerPoint
2008-2010
Professional References
Jannette Bond RN Methodist South Lake Merrillville, IN 46410 210-***-****
James Bond Gary Police Detective Gary IN, 46407 219-***-****
Collette Paterson Academic Consultant Brown Mackey College Merrillville, IN 46410 219-***-****
Contact this candidate