Customer Service Sales

Kevin G. Russ

Professional Profile

. Proven Leader with the ability to coordinate the efforts of many to meet

organizational goals.

. Strong customer service manager with the ability to transfer a vision

into workable solutions.

. Proven track record of delivering optimal results in highly-competitive

environments through initiatives that consistently exceed operational

performance targets.

Education

BA, Mass Communications

1998

Southern Arkansas University, Magnolia, AR

Professional Experience

|Hewlett-Packard Help Desk |

|Representative Oct. 2011-November 2012 |

|Bentonville, AR |

|Provided first-level support and troubleshooting. |

|Provided computer help desk support via telephone communications with |

|end-users. |

|Respond promptly to customer issues via our toll free number. |

|Initiate, escalate and resolve problem tickets/ requests. Extensively |

|utilized Remedy to record and track issues. |

|Diagnose, troubleshoot and resolve a wide range of software, hardware and|

|network issues. |

| |

|Retail Integrity Call Center |

|Representative November 2010-April 2011 |

|Rogers, AR |

|Provide expert knowledge and troubleshooting issues regarding retail |

|products in Walmart stores. |

|Viewed as the "go to" person for the department often representing Team |

|Leads if they are unable to attend on projects. |

| |

|Walmart Stores, Inc. Call Center Representative |

|July-October 2010 |

|Bentonville, AR |

|Responsible for verifying the completion of orders placed on the |

|corporate website, walmart.com. |

|Facilitated the processing of the orders through communication with major|

|credit card companies and consumer interaction. |

| |

|Direct Buy of NW Arkansas Call Center Representative |

|May-July 2010 Bentonville, AR |

|Responsible for initiating sales calls with prospective clients to |

|generate interest in DirectBuy. |

|Transition successful sales calls into appointments for an |

|invitation-only open house by collecting information, and conducting |

|follow-up calls. |

| |

|Arvest Banking Operations Loan Imaging Specialist |

|October 2003 - April 2010 |

|Bentonville, AR |

|Responsible for accurately scanning and indexing all loan documents as |

|well as the research, input and tracking of various data. |

|Analyzed financial data to ensure our compliance with HUD and FHA |

|regulations. |

|Built a diverse network with Realtors, Insurance, Title, and Appraisal |

|Companies. |

| |

|The Weekly Vista General Assignment Reporter |

|May 2002 - 2003 Bella Vista, AR |

|Responsible for gathering, deciphering and reporting news on a weekly |

|basis including taking pictures to accompany stories when needed. |

|Assisted with page design/layout and proofreading of the paper on |

|occasion |

|Conducted interviews with various individuals/groups for stories. |

| |

|The Texarkana Gazette Health Beat Reporter |

|May 2000 - May 2002 Texarkana, TX|

| |

|Responsible for gathering, deciphering and reporting news on a weekly |

|basis including taking pictures to accompany stories when needed. |

|Assisted with page design/layout and proofreading of the paper on |

|occasion |

|Conducted interviews with various individuals/groups for stories. |

Professional Organizations

Alpha Phi Alpha Fraternity, Inc. (Life Member)

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