Customer Service Supply Chain

MARY SANKEY ********@***.***

*** ****** ***** ********** ** 085**-***-*** 8873

OBJECTIVE

Hobbies

Article I.

To apply for an opportunity where I can leverage

Running/weights

my experience in Business strategy as it relates

Reading

to supply chain, logistics, manufacturing and

Photography

inventory management, while utilizing my skills

in problem solving and implementation. Traveling

EDUCATION

Article II.

Bachelor of Science

Buying & Merchandising (1989) Fashion

Institute of Technology, NY, NY

COMPUTER SKILLS

Article III.

• Logility

• Manugistics

• JDA

• Micro Strategy

• Web PDM

• Freight Tek

• Movex Supply Chain System

• Business Objects

• Sourcing 2000 (Purchase Order

tracking tool)

• Excel 2002: Level I, II, III Certified

(Element K Course Work)

PivotTable reports

Calculation across

worksheets/workbooks

Advanced formulas

Created customized templates

used for weekly reports extracted from

flat files while utilizing formulas and

functions, in particular V Lookup.

• Supply Chain University Graduate

(Dr.John Langley and Dr.Chris Norek)

• Medic First Aid Certified 11/03 to

present (Cintas First Aid and Safety

• Rumba

• Other Microsoft applications:

Word

PowerPoint

Project

• Lotus Notes

• Proficient in Retail math

MARY SANKEY ********@***.***

205 Gentry Court Pennington NJ 085**-***-*** 8873

lead times, shipping methods, consolidations, forwarders, customs,

PROFESSIONAL SUMMARY

domestic carriers

• Oversee monthly forecast and planning processes to ensure low stock

Top performing executive with an

levels and high turns ratios

inclusive “can do” attitude. Leadership

through a high integrity mentoring style optimize stock levels of all outgoing product

that is passionate and focused, • Manage yearly pricing exercise to ensure timely execution

collaborative and communicative. A Consistently update all systemic master pricing

creative, problem solver that excels by Initiate and maintain individual customer price lists

providing solutions to each unique • Lead and manage a team of 14 members to include hiring coaching and

business need. developing talents.

Create and maintain all job descriptions

Offering experience in the development Develop and maintain daily, monthly yearly goals and KPI’s

and execution of business strategies that Continually empower, challenge and motivate team to reach their

drive revenue growth, profitability, and highest potential

loyalty. Adept at analyzing current Article VII.

processes and increasing efficiency Article VIII. Polo Ralph Lauren, New York, NY April 2011 Dec 2011

through new or modified processes, (Club Monaco Division)

including the use of database solutions LOGISTICS AND SUPPLY CHAIN INTEGRATION

and Internet based tools. Practical Responsible for all tactical and strategic management of merchandise inbound

experience in all facets of business, and outbound from the distribution centers. Develop annual freight and

including customer service, logistics, distribution budgets based on market projections while monitoring

manufacturing, supply chain and human performance to ensure

resources.

Article IV.

PROFESSIONAL EXPERIENCE

quarterly reforecasting and positive end of year financial results. Project lead

Article V. Bodum, New York NY for supply chain/IT initiatives.

Jan 2012 Present

Article VI. (USA Global Division) • Optimized a multichannel distribution process to reduce expenses and

US OPERATIONS LEAD develop greater efficiencies

Responsibilities: manage and oversee all

operational policies, procedures and • Developed global best practices such as systems

objectives to include but not limited to implementation/integration/optimization

customer service (wholesale and web), • Evaluate/Resolve performance issues to SLA’s of warehousing and

logistic (inbound and outbound), 3PL distribution teams, 3PL’s and fright carriers.

warehouse and compliance, all corporate • Lead Global initiatives to include

reporting and business

integration/implementation. Virtual Store

• Manage customer service team’s day Pool Point

to day operations, meet/exceed ETA times from DC to store

yearly financial budgets, maintain Refined selling analysis to ensure more precise allocation

optimal compliance levels and higher

than average service levels

• Manage cost and time efficiencies for

all inbound freight from point of origin

to domestic warehouse to include

MARY SANKEY ********@***.***

205 Gentry Court Pennington NJ 085**-***-*** 8873

the US Wholesale and Off Price, Japan and Europe Price Basics: $80MM/yr,

Article IX. Polo Ralph Lauren,

30% of Wholesale Planning.

New York, NY

• Created, maintained and evaluated forecast plans.

Jun 09– April 2011

•

Article X. Partnered with department planners to develop and monitor sales and

(Replenishment

inventory targets.

Division)

• Evaluated division and store product forecast versus demand.

Article XI. DIRECTOR

Oversee the inventory planning for the Analyzed trends and executed adjustments on planning tools to

Global (US, FOA, JPN & Europe) CW maximize sales.

Boys, Girls and Layette • Developed action plans on seasonal items, promos, special events.

Replenishment while managing a staff

that plans Men’s, Lauren and Small IKEA N.A. Headquarters, Plymouth Meeting PA

Leather Goods; $200MM/yr, 20% of Jul 03 Aug 06

Wholesale Planning. Article XV. Replenishment Analyst

Accomplished +12%/ Secured high product availability on defined priority articles at all times in

$26.3MM to the plan, while IKEA Retail Stores for total North America. Managed inventory, replenished

maintaining 96% fill rate and according to sales need, strategically worked to reduce costs and increase

achieving an inventory reduction of profits, managed the dissolution of discontinued product and overstocked

22%. articles.

• Forecast, order goods with Demand Planner software tool.

Re engineered and Analyze sales trends and react with changes in ordering parameters inventory

streamlined the business process to levels by comparing to goals and sales

become a more effective supply chain Ensuring proper inventory levels positioned in the appropriate

model against a disciplined calendar. distribution center, according to the distribution strategy time line.

• Lead team to manage divisional • Secure initial supply of a new products and the phasing out of

categories. discontinued products from the supplier to the stores.

• Collaborate with Planning and

Sales on forecasts and special

inventory initiatives (Bloomingdale’s,

Macy’s, Dillard’s, L&T, etc.).

Evaluate

month/quarter/annual performance to

LY. IKEA N.A. Headquarters, Plymouth Meeting PA

• Execute strategies to the sku level 1999 Jul 03

to identify risks/opportunities, Store Support Specialist

minimize stock outs/overstock, and • Consistently reached the agreed service level in the stores at the lowest

attain fill rate target possible logistics cost. Secured the goods flow from suppliers and distribution

Article XII. centers to the stores.

Article XIII. • Maintained close contact to all parties involved in the stores replenishment

Article XIV. Polo Ralph Lauren, process. Sole liaison between retail, trading, wholesalers and Ikea of Sweden

New York, NY (Global headquarters)

Aug 06– Jun 09

DIRECTOR

Monitor and improve existing analytics

processes to better support and manage

the replenishment Global business for

Childrenswear Boys, Girls and Layette for

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