Customer Service High School
Resume:
Jeanne Ebenal
Montreal QC
* ********* ** ****** *** Qualifications
- Possesses skills in accounting, billing, business computer
applications and is computer literate.
- Learns new skills quickly and eagerly.
- Demonstrates well rounded communication skills.
- Organized, punctual, and well prepared for every event or activity.
- Effectively utilizes resources available to her.
- Strong problem resolution skills.
2 Education
High School Esquimalt Community High School (2000-2002)
- Graduated with honours in the classical music department
- Has a strong background in Math, History, Biology and English
1 Work Experience
Customer Service Arise Canada (2011 -
present)
- achieved high quality scores and low average call handling time
- responsible for reporting, accounting, product knowledge, orders,
troubleshooting and billing issues
- strong multi-tasking skills required, balanced working from home
with responsibilities of her job.
Business Care Rep. Oprius
(2009-2010)
- achieved high quality scores and low average call handling time
- responsible for billing, accounting, product knowledge, orders and
technical troubleshooting of software program
- ran training seminars for clients to become accostumed to the
software and its capabilities for their personal businesses
Customer Service Specialist Revenue Wire
(2008-2009)
- responsible for troubleshooting billing issues, product knowledge,
orders
and routing customers to the correct locations.
- aiding in setting up the customer service department, achieved
high quality scores and low average call handle times
Costumer Service Hospitality Network
(2008)
- responsible for billing, equipment, ordering and inventory
- general maintenance, sales of the rental televisions
Jeweller Paul Mara Jewellers (2007)
- responsible for helping open and close, setting appointments, sales
of jewellery, ordering and inventory
- general cleaning, stocking, helping owner set new procedures
Spa Attendant Willow Stream at the Fairmont Empress (2006-2007)
- responsible for setting up treatments and products
- general cleaning, stocking, and laundry
- tours of the spa and greeting customers
Business Care Rep. West Corporation (2005-2006)
- achieved high quality scores and low average call handling time
- responsible for billing, accounting, product knowledge, orders and
technical troubleshooting of mobile devices
- developed help sheets and aided fellow employees with new policies
and procedures
Manager Classy Formal Wear (2003-2004)
- inventory, till training, cash control, customer relations,
measurements
- supervised staff which included: scheduling, pay, evaluations,
troubleshooting, hiring and training new employees
- managing and organizing large wedding parties and gala functions
Entrepreneur Snow Removal Company (1998-2000)
- accounting, billing, advertising, management of employees,
maintenance
1
2 Volunteer Experience
First Aid Attendant and Lifeguard Girl Guides of Canada(2000-2006)
- responsible for the entire group's safety on outings, camps and all
meetings. Groups range from 10 to 25 individuals, ages 9 to 41
including individuals with special needs such as ADHD, cerebral
palsy, as well as mentally and physically challenged persons.
Co-Leader Girl Guides of Canada (1990-2004)
- co-leading and leading girls ages 4-12
- planning and running meetings, developing and delivering programme
aides/materials
- financial planning and records
- coordinating parental supervision and activities
1 Girl Guides of Canada Rock Climbing Pilot Programme
- rock climbing safety skills and certification
- all skills related to teaching rock climbing to beginner climbers
- involved in developing a programme unique to Victoria as a test
base for a future national Guide climbing programme
Shadow Guard Esquimalt Recreational Centre (2002-
2003)
- involved in setting up equipment for public swims and assisting
lifeguards as needed
- required a full understanding of and enforcing the rules in the
facility
- positive interaction with patrons and helping them in anyway
possible
Contact this candidate