Human Resources Management

LIZA KLEIN

** **** ** ****** *** York, NY. ***** 347-***-**** ***********@*****.***

S R . G L O B A L H U M A N R E S O U R C E S B U S I N E S S P A RT N E R

A successful entrepreneurial executive and consultant with fifteen years of experience as consulting leading startups,

turnarounds, and high growth organizations to expansion and success through: Talent acquisition and managing new

organizations or restructuring existing global businesses.

Distinguished strategic global business partner brings a track record of creating trusted partnerships at all levels of an

organization while leading human resources teams to promote corporate culture, facilitate change, and improve business

performance.

Measurable results delivering system-wide improvements: optimizing cost advantages, reducing compliance risks,

enhancing people skills, increasing diversity, refining policies, and streamlining business processes.

Cultural acumen from work on and with more than seven countries –Green card holder.

Experience & Skills

Global talent acquisition –

Change Management Organizational Development

Executive

Employee Relations Employee Engagement

C level and technology/ Sale

HR Program/Project Management Learning & Development

telecommunications

Budget management Process Improvement

Performance Management

HRIS, CRM, SHAREPOINT Compensation and benefits

Leadership coaching

Headhunting Solid understanding of IT

Infrastructure, SASS

Employment Law

applications

Public compliance

Professional Experience

Human Resource business partner, Telecommunication – (NASDAQ:CRNT -500 MM), New York, New

York, 2011 – current.

Recruited by the new NA (NA, Canada, and Caribeen) President to identify operations performance solutions to long

standing HR issues. Managed and execute all aspects of strategic and tactical global talent acquisition

efforts. Develop HR salary and Job maps utilizing metrics to drive performance and restructure

compensation and benefits. Established policies and procedure and engaged in proactive vendor relations

with Payroll/HRIS, employment/immigration attorneys, insurance, accounting/tax advisors.

Accomplishments

Created first centralized staff talent acquisition department, resulting in reducing recruiting budget, while

reducing the time to hire and improving the quality of hires, measured by decreasing attrition of new hires(45% to

5%) management satisfaction and increased employee performance ratings. (Utilized professional networking,

early adopter of social networking for recruit, advertise research information and sourcing, community outreach,

headhunting, created employee referral and Refer-A-Friend programs)

Designed and executed the first NA group -wide global talent strategy with an embedded annual globalization

cycle to continuously diagnose performance gaps, set targets, and measure outcomes of sourcing, diversity, on

board, employee engagement, succession planning, and employee development.

Successfully trained and coached leadership to adopt world-class global HR practices in shared services,

recruiting, onboarding, compensation, performance management, succession planning, expatriate policies and

practices - and align them with the business and its strategic objectives.

Executed a global Human Resources strategy, change plan, and mission/vision that increased alignment with

business objectives and elevated operational excellence. Created new competency based functional career paths

built into a sustainable HRIS system.

Vice president of human resources and Operation, Network Infrastructure Technology, Inc.,

(www.nitconnect.com www.nithealth.com. www.nitinfrustructure.com.) New York, New York,

2005 – 2011.

As VP I grew computer software, networking and infrastructure consulting company from $1M to $12M in net worth

leading to an organization designated as a ‘Leading Company in Healthcare Industry, 2009’ by Urban and

listed as # 902 in the ‘INC. 500/5000 List for 2009’ of growing companies. (Four-person entity to 80 people

strong enterprises). ( NITConnect provides services to Healthcare/media/technology companies)

Accomplishments

Successfully implemented robust front-end employee recruitment, on board, and acclimation process to attract

and retained top industry talent. Established metrics to gauge the overall success of HR programs including cost

benefit analysis, ROI, cost-per-hire, cost-per-training, diversity hire, and internal vs. external career movement.

Consulted and advised hiring managers on the overall hiring process for requesting and interviewing while

maintaining positive experience. (More than 300 employees/contractors)

Designed a competitive compensation and benefits program that included: performance-based pay and incentives;

rewards, awards, and recognition programs; process improvement incentives; vacation pay; and a wide array of

cafeteria style benefits.

Spearheaded the implementation of a series of innovative learning and development training programs for all

levels of the employees. Developed a comprehensive training site with a curriculum that focused on career

development initiatives.

Spearheaded and managed partnership with BMCC, CUNY, to create Electronic Medical Records, (EMR) courses

and brokered role as exclusive vendor on the east coast. ($6 MM )

Designed and successfully implemented 3-5 year strategic business plan. Developed and upgraded strategic

channels and partnership relationships including those of Microsoft Gold Certified, Dell Enterprise, Cisco

Certified

Turned around client satisfaction. Upon hire, NITConnect was losing 40% of clients annually. Initiated client

relationship-building program utilizing regular communication and feedback sessions to ensure customer needs

were met. Reduced turnover by over 60%, and improved reporting customer satisfaction.

Boosted maintenance contract revenue and projects. Challenged to increase revenue of NITConnect's

maintenance contracts. Determined that cost and complexity of contracts caused rejection. Implemented client

network assessment, providing list of a la carte projects prioritized based on needs. Built trust and increased

revenue $1MM-$12 MM

Vice President Human Resource /General Manager, Tel Hai Academy, www.telhai.ac.il, Israel, 2001 –

2004.

Recruited by the president to lead pioneered and successful change management – Merge of Science College with 4,000

students and 1,000 employees with another college, while providing strategic planning and team

management as VP of HR and General Manager.

Accomplishments

In a 3 year span, lead the talent acquisition team in filling hundreds positions. (academic/administrative)

Continuously implement improvements to the recruiting processes and output while decreasing costs associated

with recruiting, contract and union expenses.

LIZA KLEIN Phone: 347-***-**** Page 3

Led team in assessing firms new hire on-boarding process, resulting in selecting and implementing an in house

on-boarding tool, increased satisfaction with on-boarding process, while decreasing cost associated with on-

boarding new hires.

Redesigned and implemented a new budget/ hours for the different academic schools, including audit and

control payroll, reports and oversaw the 27 million shekels.

Increased employee engagement by reengineering business processes, designed and executed a stepped

training process from generic independent training, to generic functional training, to face-to-face instructor-led

training, and finally team based training system on the job. Measured training effectiveness by improving

internal and external customer satisfaction. Served as executive coach for senior leadership.

Partnered with Sr. Leadership to develop and implement annual performance review cycle in conjunction

with the annual budget setting process., Achieved 97% participation rate while increasing overall satisfaction with

the review process by 15% three consecutive years.

Executed enterprise-wide technology-driven ERP and HRIS data base.

CO- Founder, Machon ANASH- HR Consulting and executive recruiting firm, www.anash.co.il, Israel,

1998 – 2001

I was Co-founder of privately held retained human resources consulting firm providing end-to-end world-class

solutions to drive efficiency in talent sourcing and acquisition, onboarding, leadership development, and

ERP/HRIS solutions. Accountable for incorporation, strategy development, client satisfaction measurement,

and P&L reporting.

Accomplishments

Selected by hundred customers as a professional trusted source-partner for global talent acquisition. ANASH

served more than 300 IT/ Sale/media global clients, with 4 locations and 15 employees. A sample list of clients:

Bagir-Polgat,Orbit, Natfim, Teva –Naot,Crocker,Golf, OTI, Honda, Dortivon, Aladdin Knowledge Systems,BMC,

Elbit Systems Electro-optics, Schneider Electric, Nilit, Plassim Unilever Iscar, BioLineRx Fischer

Pharmaceuticals Galam, Novetide,Trima, Glaxo smith,Castro, Raddata, Excent, Checkpoint.

Change Agent -Performed restructuring and strategic positioning projects within multiple industries, including

Global IT, software, telecommunication, web, internet and service organizations. Experienced in Organizational

Development and translation of strategic change into execution plans.

Performed company restructuring and mergers, including redesign of business processes to integrate regional and

cultural differences into a strongly coordinated and aligned combination (Jordan / Romania /India/Canada)

Managed Company Budgets and established Cost Reductions for clients. Supported business management as

business consultant on outsourcing decisions.

Build strong relationships with candidates, hiring managers and HR management to ensure hiring requirements

are met.

Human Resources Director, Verde Haglil, www.unilever.co.il. Israel, 1997 – 1998

Managed an HR team of five, responsible for all aspects of Human resources including recruiting, employee relations,

performance management, compensation, training, leave administration, EEOC reports, immigration

tracking, workers compensation, unemployment claims, Union . Extremely diverse workforce.

Education & Certifications

M.Sc., Business Management /Organizational Behaviour, Business School-Tel Aviv University, 1997, Israel.

B.A., Psychology/Sociology, Haifa University, 1994, Israel.

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1998-2002 Lecture and teach the courses – “Human Resource Management“and“organizational behavior and

change “at the “OPEN UNIVERSITY” in Israel

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