Project Manager Customer Service
Resume:
WENDY KAYE SCHRETER, CNMT
Harrisburg, SD 57032
Phone 605-***-**** and 605-***-****
**********@*****.***
EMPLOYMENT GOAL: I am looking for a remote part-time job to earn extra income.
EMPLOYERS AND POSITIONS HELD
2008-Present Sanford Medical Center, Sioux Falls, SD – Lead Applications Support
Specialist
2006-2008 PET Imaging of Dallas, Dallas TX – PET/CT Technologist
2000-2005 Wadley Regional Medical Center, Texarkana TX – Nuclear Medicine
Technologist
1992-2000 St. Francis Hospital/Grand Island Radiology Associates, Grand Island, NE -
Chief Nuclear Medicine Technologist
WORK EXPERIENCE
Lead Applications Support Specialist Oct. 31, 2008-Present
Support a multitude of applications used in the medical settings
Keep the Radiology/Cardiology PACS databases current and accurate.
Provide exceptional customer service to all employees and physicians using our clinical
applications.
Do training on the applications to new users/physicians.
Support new installations and upgrades of software.
Prioritizes, investigates, resolves and/or escalates support issues.
Assists and/or leads the creation, maintenance and/or presentation of training documents.
Adjusts presentation techniques to meet demand of audience when conducting application training
classes.
Researches, analyzes and makes recommendations for application work flow improvements.
Develops and executes clinical integration testing scenarios in collaboration with other
departments.
Installs, converts and maintains the healthcare information system application(s).
Meets assigned project timelines and keeps assigned Project Manager informed of on-going
status.
Creates accurate output using multiple reporting mechanisms.
Documents all service tasks per department policy.
Promotes and participates in the team approach to support and manage projects.
PET/CT Technologist Jan. 2006 to Oct-2008
Performed PET/CT scans in a very busy clinic doing injecting, camera QC, filming, ordering
supplies,marketing, scheduling and anything else that needs to be done in day to day operations.
I scanned with a Siemens Biograph Duo PET/CT camera.
Nuclear Medicine Technologist (1992 to 12-2005)
At Wadley Regional I worked in a busy 400-500 patients per month department while
making sure quality control was done on all 3 ADAC cameras and any other equipment each morning
before patient studies were started.
I had to write and change protocols as the doctors and I saw fit to get the best studies
possible for each patient. I made sure that all paperwork was done to assure there were not any problems during state inspections and JCAHO audits.
I was the UAMS clinical site supervisor at Wadley. I was in charge of training and
evaluating all the students that came through our department.
Nuclear scans done at Wadley Regional and St. Francis hospital were always varied and
this helped me to keep my skills finely honed.
While at St. Francis/Grand Island Radiology Associates, I was the Chief Technologist for 5
of my 8 years. I was in charge of running the department smoothly and efficiently. I also did
transcription of the radiology reports for many of those years.
I have worked on ADAC, Siemens and GE cameras during my career in Nuclear Medicine.
Education
Southeast Technical School GPA 4.0
Sioux Falls, SD
Sept. 4, 1990-1992
Associate of Applied Science degree in Nuclear Medicine
South Dakota State University - Night classes GPA 4.0
Brookings, SD
Fall 1986-Spring 1989
Business Management
Microcomputers
Accounting
Lake Area Technical Institute GPA 4.0
Watertown, SD
Sept. 1984-March 1985
Modern Office Occupations Degree
Certifications
Certified Nuclear Medicine Technologist NMTCB 1992
CPR certification
Personal Qualities
I am a very dependable, hard worker with much enthusiasm for my career.
I love working with the patients/physicians/co-workers and pride myself on a job well done.
I am passionate about making a difference in each cancer patients’ life. I am also a person
who enjoys being busy and leading a department to high standards. I work for each employer as if the business were my own company. When I am not working in the clinical setting as a Technologist, I really enjoy being able to support the medical staff by keeping all of the applications running smoothly and keeping their databases accurate and functional.
References
Available on request.
Contact this candidate