Customer Service Representative

**** ******* **** ****** *** D

SANDSTON, VA ***** (B04)814-1722

SHEILA LYNNE ANDREWS

SUMMARY OF QUALIFICATIONS

Proficient in Micro Soft Programs and Excel, the Accounting software of Business Works, Invoice program if TSA and IPD. Trained in general bookkeeping (Accounts Payable and Receivables). Experienced in Administrative duties, Accounts Receivable, SeniorCustomer Service Rep., Data Entry and Inventory control.

EMPLOYMENT

2011-2012 /Groome Transportation/ Motor Coach Operator

Responsible for safe transportation and routing of bus both local and cross country. Ensuring that customers reach vacation destination on scheduled time frame. Making arrangement to solve any issues as they arise.

2006- 2011 /Henrico County Pupil Transportation / School Bus Driver

Responsible of the safe and timely transporting of students from assigned stops to assigned school. Also keeping student conduct in order during transportation. Conduct daily maintenance check of bus, and insuring that vehicle is operating properly. Completing reports of any problems that arise.

2004-2006 / Douglas Publications/ Accounts Receivable Coordinator

Handle all collection and payment arrangements for Magazine advertisement and Directory Buyers Guides. Furnish customer this invoices and Ad’s when needed for payment process. Contact customers both written and by phone on problem and or delinquent accounts. Resolve any problems with collections, research and create new invoices as needed. Collect and prepare all information needed to submit account to Small Claims Court, follow up with claims and negotiate payments.

2002-2004 / Sydnor Hydro Customer Service/ Billing Accounts Receivable Clerk

Generate customer water/sewer utility bills. Handle all customer inquires on their account both in person and by phone. Accepting payment both by cash or check, responsible for settling cash drawer. Resolve any related issues on accounts establishing new accounts, close our and final accounts. Also worked with commercial accounts. Process adjustments regarding high usage, post payment, make bank deposit and reports, handle closeout daily monthly and year end receivables.

1997-2001 / Columbia Gas / Senior Customer Service Representative 1

Handle customer inquirers both in person and by phone, assist customers with every phase of their gas utility account. Work with the customer in the establishing and final out of accounts. Working daily reports for collections of bad debts both commercial and consumer. As Senior Rep offering assistance to others with their decision making and handling difficult customers, acting as a team leader when needed. Handle regular and emergency calls for gas leaks dispatching Service Technician to gas leaks for repairs.

EDUCATION

2007 -2010 Axia College of University of Phoenix Richmond, Associate /Health Administration

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