Customer Service Rep

Fahad H Shah

**** ********** *** ******** ** ****5

*******@*******.***. 614-***-****

Education:

ITT Hilliard, OH

Associates, Computer Networking Systems 09/2010

ITT Hilliard, OH

Bachelors, Information System Security 03/2

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Work Experience:

Kroger, Columbus, OH - Customer Service Rep

Dec 2009- present

(I have been working as a customer service rep. at Kroger Inc. Since 2009)

Customer Service

Assisted customers with purchases

Cashed Checks

Addressed customer issues & complains

Meijer, Columbus, OH – Cashier June

2007 – April 2009

(I left this job because Meijer didn’t want to make me as a full time, I needed to do more

work in order to pay my bills so I decided to quit)

Provided exceptional service to customers

Assist customers by providing information & resolving their complaints

Maintain a clean work environment

Tele-performance, Columbus – Customer Service for Cox Communication Sep

2005 – June 2007

(I Left this job because work schedule was conflicting with my school class schedule.

ITT didn’t have different class timings to adjust my work schedule and because of that I

had to choose either work or school. I decided to choose school)

Provided technical assistance for internet users

Installed security systems

Demonstrated exceptional customer service skills to promote satisfaction

Resolved issues effectively & efficiently to ensure productivity

Troubleshooting internet services for Cox Communication

Setup wireless connections

Remote access PC’s to troubleshoot browsing issues & optimizing browser

capabilities

References:

Available upon Request

Contact this candidate