Customer Service Project Manager

EMILY O'GORMAN

|*** Truman Drive . Cresskill, NJ 07626 . 917-***-****

*************@*****.***

| |SUMMARY

A diligent, results oriented professional with experience in the banking

and marketing industries. A detail-oriented individual with exceptional

problem solving skills seeking a project manager position. Recognized by

others as a team player who thrives in environments requiring effective

prioritization and management of multiple concurrent projects. Skilled at

building a rapport with a diverse workforce. Adept at using Microsoft

Excel, PowerPoint, Word, Outlook, Project and Visio.

PROFESSIONAL EXPERIENCE

Communications Engineering 2011

- present

Project Coordinator

. Communicates and follows up on project status, issues and deliverables

with key risk stakeholders

. Accountable for weekly team meeting agendas, points and follow ups

. Monitors and manages expenditures within budget estimates and raises

any issues for cost verification

. Reviews and edits invoices in a timely manner

. Performs Adhoc requests, record retention requests, event coordination

. Assists with the preparation for presentations of communication plans

Barclays Capital, New York, NY (Previously Lehman Brothers)

2007-2011

Research/Support in Investment Banking

. Researched and provided industry news and best practices to internal

teams

. Organized and updated presentations to management

. Researched clients financial statements and press releases

. Managed travel arrangements for team of ten employees

. Organized events, securing venue, activities and provisions

. Supported employees in work ethics, addressing client concerns

South Street Seaport Museum, New York, NY

2007

Marketer/Customer Service Representative

. Performed e-mail marketing surrounding museum events to board members

& to request funding

. Organized presentations to board members for future funding and events

. Guided customers in the selection of best choice to meet their needs

. Managed customer service issues to promptly resolve concerns and

satisfy customers

Magnet Media Films, New York, NY

2006

Marketing Intern

. Explored potential clients who wanted to advertise on Zoom-In Online

through Salesforce

. Searched for clients who wanted Magnet Medias' co-branded training

software

. Updated and added to the company's sponsorship webpage, Zoom-In Online

. Edited and proofread letters sent to potential customers and or

clients

. Updated their client contact database, Salesforce

. Performed project initiation by e-mail marketing and researching

sponsorship clients

. Organized Media Kits and distributed them to potential clients

EDUCATION

William Paterson University, Wayne, NJ

2012

Project Management Certificate (Project Charters, Project Scope Statements,

Risk Analysis, WBS, Determine Critical Paths, Risk Response Planning,

Change Controls, Network Diagrams)

Siena College, Loudonville, NY

2007

Bachelor of Science in Marketing and Management; Graduated Cum Laude

PROFESSIONAL AFFILIATIONS

Volunteer for the Make-A-Wish Foundation

Member since 2009

Contact this candidate