Customer Service Manager
Resume:
JoAnn McMaster
EMAIL: **************@*****.***
*** ******* **., **********, ** 07095
objective
To pursue a full time FRONT Desk Clerk position with a thriving Hotel
with growth potential.
Experience
Nov. 2011 – Mar. 2112 CROWNE PLAZA MONROE, NJ
Front Office Manager
Supervisor of staff of four
Preparer of weekly FD work schedule
Responsible for operation of Front Desk
Handle reservations, guest check ins and departure procedures
Work with GM to ensure that policies are being followed through
Ensure that guests experience are being positively met to ensure loyalty
Responsible for communications between GM and FD staff
Maintain cash drawer accuracy
Work with F&B, Engineering, Sales and Housekeeping Dept.
Responsible for Priority Club Rewards program monthly goals
Work as M.O.D. on weekends bi monthly
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Feb. 2011 – Nov. 2012 SEARS – Woodbridge, NJ
Manager – Cosmetics Department
Supervisor for staff of four
Responsible for preparation of staff schedule
Held accountable for achieving dept. sales goals
Cosmetic Consultant/Customer service
May 2008 – Feb. 2010 HOTEL INDIGO – Rahway, NJ
Sales Administrator
Sales support to Director of Sales
Admin. for General Manager
Assisted Restaurant Manager with banquets/meetings
Created Contracts and Banquet Event Orders
Responsible for Cash Handling (Hotel Safe)
Hotel “Lobby Lizard” (Greeter)
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June 2006 – May 2008 RADISSON HOTEL – Carteret, NJ
Sales Admin./Front Desk Support
Responsible for Guest Reservations
Assisted Controller with Accounts Receivable
Office Assistant for General Manager
Coordinated shuttle service schedule
Awards
Employee of the year 2010 – HOTEL INDIGO
Employee of the quarter – RADISSON HOTEL
Employee of the year 2007 – RADISSON HOTEL
SPECIAL SKILLS Excellent Customer Service skills
REFERENCES FURNISHED UPON REQUEST
2
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