Customer Service Medical

Kristine Garcia

**** ******* ***** *********, ** 89074 *****************@*******.*** 702-***-****

Qualifications Summary

Administrative support professional experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interaction with individuals of all levels. Detail-oriented and resourceful in completing all job duties; able to mult-task effectively. Capabilities included:

Appointment scheduling.

Answer multi-line telephone to screen, forward and take messages.

Assemble charts for new patients, including obtaining all previous records and test.

Hear and resolve complaints from customers, patients, and public.

Education:

2006-2007 Pima Medical Institute Las Vegas, NV Graduated Veterinarian Assistant Program

Externship-Lied Animal Shelter

Professional Experience:

Southern Nevada Pet Rescue: Volunteer May 2010-Present

Adoption events, animal education, Animal transportation, walking dogs.

Mantro Mobile Imaging- Receptionist October 2011-October 2012

Answer multiple phone lines for four different companies, medical billing (icd-9, CAPT), data entry, nightly audit, light collections and marketing, dispatch x-ray techs and nurses to hospitals and facilities. Set up appointments for patients. Order supplies for office. Train new employees, schedule all nurses, xray techs, and front desk.

Paws'n Claws Pet Resort August 2007-October 2009 Receptionist/Marketing PR Supervisor/CareTaker

Managed mail and client traffic, telephone inquires, booking appointments, greeted customers.

Coordinated computerized appointment calendars for a groomer staff.

Cash handling, bookkeeping.

Train all new staff.

Coordinating Events, Website creations and management.

Advertising and Promoting Business.

Exercised, fed, groomed and cared for dogs boarding in the Kennels, maintained a high quality of care.

Maintained the cleanliness of the Kennels, ran the ancillary buildings directly connected with the Boarding Kennels.

Transported dogs to the veterinary surgeon as required.

Maintained any records relevant to the care of dogs etc. as required, e.g. histories, veterinary invoices, etc. Maintained kennel booking system.

Las Vegas Animal Emergency Hospital- December 2006-February 2007 Vet Assistant/Kennel Tech

Thoroughly clean clinic and animal areas daily, including cages, floors, dishes, bedding, etc.

Spot clean animal and public areas throughout the day.

Feed the animals, including providing special diets as needed.

Monitor the health of the animals on an ongoing basis and rapidly identify any health problems or conditions (medical or behavioral)and immediately report it to the supervisor or veterinary technician.

Medicate animals as directed.

Provide treatment and care for animals including vaccination, examination, performance of medical treatments (i.e. bandaging, nail clipping, ear cleaning etc.), and assist with euthanasia as needed.

Monitor pre and post surgery animals for any difficulty with anesthesia.

Perform laboratory tests.

Maintain patient records by accurately recording treatments and test results on patient charts and other medical records.

Admit and release animals in a responsive, courteous and tactful manner and inform the volunteers, staff, and the public of any pertinent medical information on the animal's care.

Maintain inventory of medications, order drugs and treatment supplies.

Do laundry, cleaning medical equipment, dishes, washing windows, cleaning and mopping as needed.

Provide a healthy, safe, clean and pleasant environment and facilities for the animals and the public.

Provide transportation for animals as needed, to and from vet appointment, for adoption events, to other shelters, etc.

US Airways Airlines Lounge March 2005- September 2009 Bartender

Serve program certified and trained in alcohol awareness

Train new bartenders

Set up and closing procedures

Provide customer service and dealt with customer complaints efficiently

Open/Closing Bar Procedures

Inventory

Time management skills and multi-tasking

Other Skills: • Transcription (45wpm., 10-key).

• Accurate. efficient, and detail-oriented.

• Strong written and oral communication skills.

• WordPerfect, Excel, Lotus 1-2-3, Windows, Opera, stratus,

Melita

Bilingual (Proficient in English/Spanish)

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