Customer Service Manager

Michael Golombiecki

**** **** **** ** ** . Sauk Rapids, MN . 56379 . 320-***-****

Education

Associates of Applied Science in Computer Programming St.

Cloud Technical College St. Cloud, MN

Graduated in May 2012

Associates of Applied

Science in Computer Information Technology Central Lakes

College Brainerd, MN Graduated in May 2002

Occupational Experience

I.T. Support Automotive Parts

Headquarters, Saint Cloud, MN Intern 01/2012 - Present

Automotive Parts Headquarters Inc. (APH) is an aftermarket auto parts

distributor and store group serving Auto Value parts stores across the

upper Midwest.

. Primary responsibilities Technical support and maintain the computer

systems and network

. Perform maintenance with stores Inventory software on a daily basis.

(Parts Watch)

. Talking staff/clients through a series of actions, either face to face or

over the telephone to help set up systems or resolve issues

. Troubleshooting system and network problems and diagnosing and solving

hardware/software faults

Program/I.T. Manager Schmidt Roofing Inc, Burnsville, MN

Full-time 02/2007 - 12/2010

Schmidt Roofing Inc is a General Contractor with branch locations in

Minnesota, Iowa, Kansas, Indiana, Colorado, and Florida also Storm Relief

across the country.

. Primary responsibilities were to provide training for Salesmen and Office

Staff.

Managed Financial and Daily Progress Reports

Liaison/Coordinator between clients, Schmidt Roofing and the client's

insuring company (Farmers, American Family, and State Farm).

Setup and Repaired all Computers and Responsible for acquisition and

maintenance of all company technology.

Merchandiser C & L Distributing, Sauk Rapids, MN

Full-time 01/2002 - 02/2007

C & L Distributing, an Anheuser-Busch beer distributor

. Primary responsibilities were Repairing Computers, Building and Debugging

Programs for tracking orders

. Performed merchandising skills (Built Display's, Rebuilt cooler sets

to display product properly and, Made case card's to show special's)

. Assisted staff with their day-to-day duties(Ran Sales and Delivery

routes when needed)

. Provided face to face customer service on a daily basis, completed

multiple repairs and offered colleague assistance on a day to day basis.

General Manager Computer Renaissance, Saint Cloud, MN

Full-time 12/1999 - 01/2002

Computer Renaissance buys, sells, and trades new and refurbished computers

in various locations in the United States.

. Inventory tracking, Ordering, Employee scheduling and, Training of

employee's

. Other duties include accounts payable and, Weekly Payroll.

. Consulted clients in computer hardware, Peripheral purchases,

Performed computer Repair on hardware and Software

Key Skills

. Proficient with the following computer applications: Microsoft Office,

Visual Basic, SQL Server, PHP, HTML/XHTML, CSS, XML and, Crystal Reports.

. Proven the ability to quickly learn and apply new concepts.

. Demonstrate good communication skills, organization, and the ability to

multitask.

. Enjoys sharing knowledge and encouraging development of others to achieve

specific team goals.

Contact this candidate