Customer Service Mental Health

*** * ********* **. **** ** . Lancaster Pa, ***** . | |

|Phone 717-***-**** . E-mail ********@*****.*** |

Monica Ladson

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|Skills and Qualifications |

| |Quality - oriented, with demonstrated ability to |

| |develop instant rapport and build relationships |

| |with new and existing corporate and individual |

| |clients, through maximum attention to detail and |

| |providing service beyond expectation. |

| |Successfully utilize skills in diplomacy, tact, |

| |problem-solving to effectively handle clients and |

| |defuse potential explosive situations. |

| |Experience assessing needs of and providing |

| |instruction to the disabled. |

| |Strong in handling multiple tasks and multifaceted |

| |situations while maintaining satisfactory |

| |interpersonal relationships with staff, patients, |

| |families, and physicians. |

|Education |

| |August 2009-December 2010 |

| |Harrisburg Area |

| |Associate of Arts- Social Science |

| |Community College |

| |September 2001-July 2004 Drexel University |

| |Bachelor of arts - Psychology |

|Professional experience |

| |April 2008-Present Delta T |

| |Mental Health/Community Support Advisor |

| |Assist individuals with a wide range of mental |

| |disorders |

| |Assist in daily respiratory needs and detected |

| |problems |

| |Assist clients with daily functional task |

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| |June 2007-present Willow|

| |Valley Retirement Community |

| |Medical Technicican |

| |Assist resident's with personal care |

| |Administer medication and treatments in a |

| |residential environment |

| |Assist charge nurse with paper work and any other |

| |clerical duties |

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| |March 2003-September 2003 |

| |Moss Rehab |

| |Brain Injury Therapist (co-op/intern) |

| |Conducted supervised activities with brain injury |

| |patients to determine their level of impairment |

| |Assisted in the community re-entry program to help |

| |re-acclimate patients into society |

| |Responsible for updating weekly chart rounds on a |

| |patients progress |

| |Performed bi-weekly visits to patients' home to |

| |evaluate their continued progress |

| |Observed patients' routinely to study improvements |

| |in cognitive function |

|Computer skills |

| |Software: Microsoft Office |

| |Clerical, Type: 40wpm |

| |Light Switchboard |

| |Customer Service |

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|Volunteer Experience |

| |Gamma Sigma Sigma Sorority, Inc. |

| |Habitat For Humanity, Secretary 2003 to 2004 |

| |Water Street Rescue Mission 2008 |

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