Customer Service Human Resources

Markim T Vann **** Copper Ranch Ave El Paso, TX **934 912-***-**** ********@*****.***

OBJECTIVE

To obtain a customer service position where I can prove my talent in driving customer efficiencies and aligning

positive change with overall organizational strategies seeking a mid-career level position in customer service.

SUMMARY OF QUALIFICATIONS

A highly organized, take charge professional with more than four years of Human Resources and Customer

Service. Strong problem solving and decision making skills with the ability to develop and implement effective

action plans. Demonstrates experience in the coordination of all aspects of recruiting, training and retaining

quality employees, families and consumers. A commitment to detail in doing the job right the first time in

completing all projects. Excellent communication and presentation skills. A team leader, providing motivation

and training by example.

EXPERIENCE

U.S. Army

Human Resources Specialist 2008 to 2012

Responsible for the training, guidance, professional development, and welfare of six administrative personnel

assigned to the section. I maintained an HRIS database; tracking incoming and outgoing soldiers and all

pertaining personnel records. I worked in the In and Out Processing Section, ensuring that each family member

were in-processed in the system through finance, medical, dental, and that their records were updated. There I

received all incoming travel settlement and advance vouchers from military and civilian customers on site. I

briefed Service Members on all PCS entitlements; assisted members with filling out the travel vouchers and

reviewed forms and orders before sending vouchers electronically via authorized electronic systems. I also

received all incoming military pay documents on site. I am familiar with the policy on DFAS MyPay usage and

paperless Leave and Earnings Statement (LES). I processed military personnel actions. I checked all incoming

actions to insure that requests are prepared in accordance with existing regulations, verifying information.

Insured that personnel data cards were properly prepared and EMILPO arrival transactions were processed, and

military personnel were slotted against the unit manning table/report. I also processed Awards, Promotions,

Record updates, DEERS, financial matters, coordinating SRP’s, and USR. I reviewed documentation, and other

related information submitted by service members, evaluated reports, and imputed information into EMILPO

and EDAS, reassignments, awards, ID cards, ID tags and other personnel actions. I also handled all the visitors

and telephone calls, including high ranking military and civilian officials. I can type 40 WPM.

Alorica

Customer Service Rep 2013

Handled customer inquires, complaints, billing questions, and payment extension/service request. Genuinely

enjoyed helping people through consultative sales. Educated customers on the various products that AT&T had

to offer, which resulted in customer satisfaction and increased overall sales. Highly organized with great

attention to detail and follow through. Answered as many as 55 calls a day from customers regarding their

account and handled every one in a professional manner, solving issues or concerns in a timely manner. I

located resources for problem resolution and designed best-option solutions which repaired trust and retained

customers. Walked customers through the set up accounts on the MyATT app and showed them how to save

their log in information for easy 24/7 account access and monitoring. Researched orders and tracked shipments

status. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and

dependability in performance evaluations. Completed voluntary customer service training to learn new ways to

enhance customer satisfaction and improve productivity. Demonstrated ability to log in all notes and follow up

information accurately.

JOB RELATED TRAINING COURSES

Human Resource Specialist Course (2008), Human Resources Management (2008), Primary Leadership

Development (2009), Personnel Administrative Specialist (2010)

EDUCATION

APPLING COUNTY COMPREHENSIVE HIGH SCHOOL – Baxley, GA

High School Diploma, 2008

EL PASO COMMUNITY COLLEGE – El Paso, TX

Interior Design Technology, 2013-Present

COMPUTER SKILLS

•Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Access

References Available Upon Request

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