Customer Service Medical Assistant

**** ******* ****** **. ********,Georgia 304**-***-*** 5839

**************@*****.***

CHARLYNN

OGLESBY

CERTIFIED MEDICAL ASSISTANT

CMA with experience in a multiphysician family medical practice. Known for dedication to providing premium

patient care. Skills include:

Electronic Medical Records

Data Entry (75 WPM)

Bookkeeping & Filing

Taking Patient Vitals

Blood Draws

Injections

Patient Scheduling

Ancillary Testing

Patient Education

HIPAA & JCAHO Knowledge

Education

Certified Medical Assistant (CMA), 2008 Present

Certified in First Aid & CPR, 2008 Present

Concorde Career Institute

Ogeechee Technical

Professional Experience

University of Florida Jacksonville Physicians Inc. Jacksonville, Fl

Certified Medical Assistant, 2007 Present

Serve as a key member of interdisciplinary healthcare team for a busy family medical practice. Assist four MDs as

well as PA and ARNP team in ensuring optimal patient care and smooth daily functioning of office. Key Results:

• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing

venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays,

chemistry analysis, urinalysis and ).

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

•

• Helped implement practice’s quality assurance and control program. Efforts ensured compliance with

HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%.

• Reacted calmly and effectively in emergency situations, and added the personal, caring touch that

immediately put patients at ease.

East Georgia Gastroenterology Statesboro, Georgia

Medical Receptionist, 2004 2006

Verified health insurance, collect copays, scheduled appointments, check patients in/out of clinic and assisted nurse

as needed.

East Georgia Pain Management Clinic Statesboro, Georgia

Insurance Coordinator, 2002 2004

Verified health insurance, collect copays, appointment scheduling, pre certifications for outpatient procedures and

obtaining referrals as necessary.

Skills: Phlebotomy, Injections, EKG, Vital signs, Assists with minor surgeries, wound care, sterile tray set up,

proficient in Microsoft Word 2007 2010, Customer Service Skills

Certifications: CPR, Patient Care Technician, Certified Medical Assistant, Certified Customer Service

Representative

References available upon request

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