Jessica Hirschlein
*********@*******.*** - 917-***-****
*** **** ***** *********, **********, NJ 08203
Merchandising and Operations Specialist
Offering 10+ years' experience directing operations for cross-functional
industries and executing strategies to meet and surpass clients' needs and
expectations. Streamline operational processes by collaborating with all
department managers and providing a hands-on customer experience for each
account. Proven ability to increase sales and improve productivity while
simultaneously reducing operational costs. Self-directed entrepreneur with
the demonstrated success in building a unique business in New York City.
Core Expertise
Strategic Planning - Training & Development - Customer Relations - Business
Development - Sales - Visual Merchandising Trend & Market Research - Line Planning
SKU Management - Sale Analysis - Budget Planning & Projections - Sourcing
HR Management - Benefits/Payroll - Talent Acquisition - Leadership Development
Performance Management - Coaching
Professional Experience
JH Consulting - New York, NY and Southern New Jersey Current
Freelance consulting for start-up business specializing in business
development and marketing.
Freelance Consultant
Work with small and start-up businesses to develop a focused marketing
campaign including collateral and materials. Develop specific business
structures including policies and procedures. Work with business
management to create short and long term goals for the success of the
business. Partner with small businesses to grow existing business ventures
as well as future extensions of their business. Serve as freelance Visual
Merchandiser to create visual schematics specific to the business and its
customers. Work with wholesale brands to create trade-show booth designs
and merchandising.
Kimmie Kakes - New York, NY 2011-2012
Provider of modern uniforms for today's hospitality industry.
Director of Operations
Led and managed each department within the organization to guarantee all
initiatives and programs are implemented. Collaborated with cross-
functional departments including sales, product development, domestic and
overseas production, and accounts receivable to ensure operations are
running smoothly. Served as the primary liaison between all client accounts
and department heads to streamline processes. Partnered with design team to
develop unique uniform looks to align with clients' needs and goals.
Produced inspiration design boards with fabric swatches, sketches, current
style options, and inspiration designs. Tracked operating expenses and
gross sales to drive profit margins, increase productivity and reduce
costs.
- Directed the design lifecycle from concept to implementation to ensure
clients were satisfied with the final product.
- Effectively designated roles and duties to each team member to clearly
define roles for all employees.
- Developed sales projections for 2012 based on a 15% increase in 2011;
met Q1 goals equating to 38% of sales in 2012.
Modern Mommy - New York, NY 2009-2011
Concierge service established to assist mothers achieve a sense of balance
in their lives.
Co-Founder/Owner
Established an effective business plan by partnering with high-profile
clients and offering services that provided the gift of time. Executed a
variety of activities for each client. Customized memberships for each
mother and collaborated with various outside vendors.
- Launched the company's website with zero outside assistance and
developed the company logo and all marketing materials focused on
targeting the modern urban family.
- Generated grassroots marketing via cross-marketing with child and
parent firms across NYC.
- Produced social media campaigns, partnership events, donations, e-mail
blasts, and newsletters.
- Coordinated all errands, party planning, personalized gift shopping,
and research.
Jessica Hirschlein
*********@*******.*** - 917-***-**** - Page 2
Citibabes - New York, NY 2006-2009
Children's boutique within a prominent family lifestyle club located in the
upscale Soho neighborhood of NYC.
Buyer/Retail Manager
Created an open-to-buy based off of historical sales and budgetary goals.
Implemented a merchandise assortment to support the store's brand vision by
sourcing quality, unique brands at trade shows, showrooms and through
market research. Maintained an online store to include photo shoots,
styling and uploading images and descriptive text. Developed marketing
collateral, merchandising schemes, window displays and floor plans.
- Increased sales by 12% in 2006, 3.2% in 2007, and 5.1% increase in
2009.
- Generated an SOP guideline for policies and procedures, eliminated
portions of the inventory, and attained a better understanding of the
target market.
- Managed the pricing of all merchandising and the strategies for
product liquidation so to achieve sales and margin goals.
- Created sales strategies including the arrangement of all events on-
site and off-site including trunk shows, multi-brand shopping events,
sample sales and private shopping events.
- Set-up annual philanthropy events with Maclaren, Baby Buggy, MD Moms,
and the Oscar Litwak Foundations.
Bliss and Remede - New York, NY 2005
Prominent spas and retail boutiques with locations in North America, Europe
and Asia.
Visual Merchandiser
Formulated visual plans for the spas and all wholesale accounts. Created
visual strategies to align with market trends. Designed visual displays
weekly to promote marketing campaigns. Developed and sourced in-store sales
fixtures. Maintained 10 regional account executives.
- Equipped plan-o-grams for the retail space in addition to producing
inventory install and carefully selected visual accents for five new
spa openings.
Celine, LVMH Fashion Group Americas - New York, NY 2002-2005
Retail provider of ready-to-wear clothing, shoes and accessories.
Commercial Coordinator
Instrumental in assisting account buyers decide on the best and most
appropriate merchandise mix via sales analysis and collaboration with store
managers. Traveled to each account location to perform training clinics and
trunk shows. Facilitated marketing for logistics and order entry. Evaluated
and maintained yearly and seasonal sales budgets for major and specialty
accounts.
- Recruited 25 interns for the organization's internship program for the
retail, wholesale and visual merchandising departments.
Education
Bachelor of Science - Fashion Merchandising - University of Delaware -
Newark, DE
Completed Courses - Paris American Academy - Paris, France
Associates Degree - Fashion Merchandise Management - Fashion Institute of
Technology - New York, NY
Professional Development
Team in Training Charity - 3 time Marathon Participant
Generated over 8K to benefit the Leukemia and Lymphoma Society