Customer Service Manager
Resume:
M a tthew Tyler Buchanan
Apt. 838
Boynton Beach, F L 33437
abgfq9@r.postjobfree.com
ED UCAT ION:
• Enrolled in Online CMBA
F lorida In ternational University
Begin December 10th 2012
• ABC Bartending School
West Palm Beach, FL
Obtained in October 2012
• B.S. in Political Science
Western Carolina University Cullowhee, NC
Obtained in August 2011
• B.S. in H istory
Western Carolina University Cullowhee, NC
Obtained August 2011
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E XPER I ENCE:
Bar Manager/Bartender
MJ’s Fresh Palm Beach Gardens
October 2012- Present
• Physically building the bar
• Pairing of food and beverage on the menus
• Building signature cocktails
• Ensuring the successful start of the bar area
• Assisting in the opening of the future MJ Restaurants.
Sales and Marketing
Vector Marketing Reno, NV
August 2012- Present
• Promote Cut-Co products in a professional manner
• Train upcoming salesmen
• Time management to ensure successful outcomes
Transportation Manager
Superior Farms Davis, CA
August 2011- August 2012
• Mul ti-Task between Management, HR duties, and payroll of my
employees and even drove some local routes when needed.
• Find Transportation to fit needs of Plants in Dixon, Denver, Chicago,
Boston and Exports to Canada, Mexico and China
• Manage Transportation costs and efficiency
• Keep up with current rates, fuel prices, and changes to anything
effecting the shipments of our product.
• Run reports, Track weekend loads and maintain consistency of
customer shipping weights. On call for assistance to Drivers 24/7
Black Jack/ Baccarat Dealer
Harrah’s Cherokee Casino Cherokee, NC
August 2010- August 2011
• Maintain a professional atti tude and atmosphere enjoyable to the
customer.
• Offer customer service with knowledge of our property and our
amenities in addition to other properties.
• Be accountable of up to 200,000 dollars worth of chips in my t ray.
• Selling the Ha rrah’s brand and create return customers.
• Delight the guest.
Lead Security Officer
Harrah’s Cherokee Casino Cherokee, NC
April 2010- August 2010
• Give pre shift briefings, ensure rules were followed and respond to
p roblems.
• Fill out incident reports, give guidance via radios and cover the f loor.
• Maintain a safe environment for quests and employees alike.
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• Supervise the t ransfer of money from Banks, games and the Pit.
• Provide customer service and knowledge about the Casino and what we
offer.
• Up to date knowledge and understanding of gaming laws in NC
Lead Valet Parker
Harrah’s Cherokee Casino Cherokee, NC
November 2009-April 2010
• Make sure Valet parkers are working efficiently and within corporate
s tandards.
• Delight the guest upon arrival and departure.
• Safely park and return the guests vehicle
• Attention to detail when inspecting the cars
• Building lasting relationships with customers
Back of House Stocker
Harrah’s Cherokee Casino Cherokee, NC
June 2009-November 2009
• Uphold a clean and professional appearance within the restaurant.
• Delight the guest.
• Provide customer service to all guests.
• Manage t ime in a manner to keep both ends of the restaurant
efficiently running.
19D Scout/ Reconnaissance Specialist
Basic Training in June 2006-Honorable Discharge May 2009.
United States Army Fort Benning, GA/ Southern I raq
• Lead dismounts and Raids with teams up to 8.
• Maintenance and up keep of equipment, both mechanical and
electronic.
• Clearing routes for supplies and other unit t ravel.
• Platoon Sniper.
• Understanding and enforcing Rules of Engagement set by our
government.
• Attention to detail.
SK I LSS OBTA I N E D:
• Work ethic, Responsibility and Discipline.
• Ability to multi-task, Organize and Perform under pressure.
• Quick math and abili ty to project future problems and needs of my company
and customers.
• The use of Microsoft Word, Excel and Power Point.
• SPSS program.
• Communication Skills both oral and wri t ten.
• Perseverance, Matu ri ty and a desire for success, both professionally and
personally.
REFERENCES
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1. Thomas Young Police Officer Ki l leen Police Department
Mr. Young was my Section Sergeant while I was in the Army.
Killeen Police Department
3304 Community Blvd.
Killeen, TX 16542
2. David Dorondo P hD. Assistant Professor H istory
Mr. Dorondo was one of my professors during my t ime at WCU.
Western Carolina University
McKee Building 227C
Cullowhee, NC 28690
abgfq9@r.postjobfree.com
3. Kaitlin Hembree Vet Tech Assistant.
Ms. Hembree is a close friend of mine.
Advanced Pet Care
2001 Prater Way
Sparks, NV 89503
4. Donnell Wiegand VP of Transportation and Procurement
M y Boss at Superior Farms
Superior Farms
1401 Drew Avenue
Davis, CA 95618
abgfq9@r.postjobfree.com
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