Sales Customer Service
Resume:
Kelli Mcclanahan
***** ****** **** ** *******, IN 46507 Phone: 574-***-**** *********@*****.***
CAREER OBJECTIVE: To find a challenging position that will utilize my strengths to increase company
standards.
Professional Experience
April 2012 to Present
Reliance Construction & Infinity Landscapes – NAPPANEE, IN
Office Manager and Sales Agent
Key Results:
Create company budgets based on P & L Statements
Track P & L records by each job to improve efficiency and profits
Research methodologies to improve overhead for both companies
Effectively take over landscape sales and increase profits
Create lasting relationships with potential and current customers to encourage “relationship
sales”
Work closely with customers in designing their projects precisely how they envision
Assume all marketing and advertising for both companies
Work trade shows as needed
Verizon wireless/the cellular connection – elkhart, IN July 2011 to April 2012
Indirect Sales Agent
Key Results:
Improve company profits by effectively selling products, cross selling, and up selling
Provide outstanding customer service to entire client base
Effectively maintain store inventory
Keep diligent records of customers for follow up to improve relationship
ivy tech community college – Elkhart, in June 2010 to August 2011
Grant Coordinator
Key Results:
Cold call on potential students to increase interest in IC3 program
Maintain excellent rapport with students while tracking their progress for three years
Maintain reports of contacts made for government
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Kelli McClanahan Resume
Create and mail flyers to increase awareness of program and Workforce Development
Sustain Sales database for entire Department of Workforce and Economic Development
inova federal credit union – Elkhart, in March 2007 to Oct 2008
Branch Manager
Key Results:
Oversee daily operations of 10 tellers and 2 Member Service Officers
Increase branch productivity and efficiency
Verify all Federal Regulations are followed correctly
Cold call on local businesses for Select Employer Group sign up
Open new accounts, process loans, and improve our members’ financial well being
Track cross sells and referrals for entire credit union to present to Board of Directors
Education
Ivy tech – Elkhart, in
Associate of Applied Science in Human Services, 2011
Technical Certificate in Mental Health, 2011
Programs Used
MS Word, MS Excel, Power Point, Outlook, eROES, QuickBooks, AS400, SalesForce
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Kelli McClanahan Resume
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