Post Job Free

Resume

Sign in

Registered Nurse Customer Service

Location:
Hendersonville, NC, 28792
Posted:
November 29, 2012

Contact this candidate

Resume:

Lilian Sonne, BSN, RN

Registered Nurse with Strong Leadership

&

* ***** ******** **** *** background

Creating position as:

RN for CVOR

Cover Letter

**-**-****

For the benefit of NC Community Hospital, I bring with me over 29 years of

career and life experience as an RN, mother and business person with strong

skills in pre-operative, intraoperative, post surgical, effective critical

thinking and natural leadership skills. Due to my ICU-CCU skills and

experience, I was the most requested RN during challenging surgical cases.

Personal Skills:Strengths as defined by The Gallup Organization Strengths

Finder Study:

*MAXIMIZER: Prefers to transform something strong into something superb

*WINNING OTHERS OVER: Enjoys challenge of meeting new people and getting

them to reciprocate with interest. Strangers are rarely intimidating,

rather energizing.

*ACTIVATOR: Impatient for action. Once a decision is made, action must be

taken.

*FOCUS: Needs a clear destination. Will evaluate, set and reset goals

frequently to 'stay the course'. Focus empowers efficiency. Keeps

everyone on point.

*RELATOR: Once a connection is made with a person, deliberate encouragement

is made for understanding between parties.

I invite the opportunity to discuss this further to explore the possibility

of mutual interest.

Thank you for your attention to these materials. I sincerely look forward

to hearing from you.

With regards,

Lilian Sonne, BSN, RN

Lilian Sonne, BSN, RN

PROFESSIONAL RESUME

Personal Profile of Natural Strengths

Dedicated, proven action leader providing unique added benefits of

experience in both areas of healthcare and business. Facilitates to

maximize patient care outcomes and business operating systems using

critical thinking skills to evaluate, set and reset goals frequently to

'stay the course' and naturally keeps everyone on point. Focus empowers

efficiency. Deliberate encouragement is made for understanding between

parties with enrolling skills to promote connections for relationships

between patients/clients, family members, physicians and other

medical/business professionals.

Education

Bachelor of Science - Andrews University (Berrien Springs, MI)

Major: Nursing

Continuing Education

UNC-Chapel Hill's RN Refresher Theory Course with Clinical Practicum at

Pardee Hospital, 3-W

Simulation Course / IV Basic Therapy Course / Central Venous Access Devices

Hospice Education Network

Current BLS Certification

Professional Experience

RN Patient Access Representative 2011 - present Four Seasons Care For

Life, Hospice (Flat Rock, NC)

Responsibilities: Admissions Nurse-Responsible for assisting in the

determination of patient appropriateness for hospice care, assisting

patient and family with end of life goal setting, admission into the

program/services the patient is eligible for and developing a care plan in

conjunction with patient goals, medical team and Four Season's policies.

Provide crisis care interventions when needed during admission process.

Achievements: Co-Created patient's End of Life care through the admissions

process by empowering prospective patients and families to make confident

decisions regarding choosing the plan of care for promoting the patient's

quality of life as evidenced by their outcomes meeting their goals.

Responsibilities: Provide and direct client care as indicated on the

client's plan of care in acute care facility of the EH and in community

settings as Support Team provider. Assess client's nursing care needs

based upon collection and interpretation of data relevant to the health

status of a client. Collaborate with physicians regarding the client's

plan of care, client status and treatment orders. Actively participate in

Team meetings for development and evaluation of the client's plan of care.

Achievements: Provided effective and extraordinary support to patients and

families with education of end stage disease processes while providing

emotional, spiritual and physical comfort measures.

Chief Operating Officer (COO) 2000 - 2011 Hutton &

Associates (Lawrenceville, Ga) Responsibilities: Evaluate and

implement details of administrative operations to establish the

infrastructure of new corporations. Facilitate day to day operations of

administration, marketing, sales, training, and customer service.

Achievements: Successfully assessed and implemented the details of

operating systems of 5 new corporations. Proven strong leadership skills

in the enrollment of others to become a part of the Team.

Raised a Family 1994 - 2000

(Hendersonville, NC)

COO / RN Clinical Director 1988 - 1994 Four Seasons

Family Care (Hendersonville, NC)

Responsibilities: Evaluate and implement restructure plan of healthcare

and operating systems for two physician family practice urgent care

facility. Provide and lead human resources for supportive health team.

Achievements: Prevented impending bankruptcy through critical

assessment of operations and implementation of improved services for

patient care, data management & documentation. Automated records for

services rendered for insurance filing, patient billing, and budgeting.

Facilitated physicians to create a thriving practice within two years.

Growth in patient case load grew more than 200% from 17 to 50-60 per day.

Decreased outstanding accounts receivable by 75%. Increased charge capture

at time of service by 81%. Directed ongoing quality assurance that met

standards of safety for patients, xray, lab, nursing and clerical staff.

Developed policies and procedures. Advocated for patients and assisted

physicians. Provided staff continuing education and human resources.

Intraoperative RN 1986 - 1988 Anderson

Memorial Hospital (Anderson, SC)

Responsibilities: Intraoperative / Cirulating RN duties for 14 Unit

Surgical Ward

Emphasis in trauma, orthopedics, cystology, opthalmology, vascular,

thoracic, plastic, and general surgeries.

Achievements: Due to ICU experience and skills at critical thinking, was

most requested RN by Anesthesiologists for critical care surgical cases.

Periodically elected to perform as surgical assistant.

Occasionally floated to assist with procedures in the Endoscopy-

Colonoscopy Department.

ICU-CCU RN 1985 - 1986 Anderson Memorial

Hospital (Anderson, SC)

(Certified in BLS, ACLS and Basic Telemetry)

Responsibilities: Manage all phases of care cycle for critically ill

adults.

Achievements: Performed comprehensive range of clinical functions in the 8

bed ICU-CCU. Built solid, trusting relationships with staff and patient

families, generating positive relationships through extra efforts in care

treatment and collaboration with multidisciplinary team members.

Periodically held additional responsibility as weekend Charge Nurse

overseeing 2 LPNs and 2 CNAs.

Volunteered as Hospital Emergency Team Responder.

Preoperative RN 1983 - 1985 St. Joseph's

Hospital (Augusta, GA)

Responsibilities: Compile and review all necessary medical records/history

& physical/consent forms, conduct patient assessments and interviews, teach

discharge planning in preparation for Day Surgery.

Achievements: Enhanced patient awareness and calm state of being prior to

surgery. Known as a patient advocate and team player; believe in empowering

patients by delivering health education and nursing care that enhances

wellness and quality of life.

Med-Surg Nurse 1982 - 1983 St. Joseph's

Hospital (Augusta, GA)

Responsibilities: Med-Surg RN duties

Achievements: Known as a loyal team player with an unwavering commitment

to providing quality care, preventive medicine advocacy, proven effective

patient teacher with an insatiable desire to continually learn and improve

patient outcomes.

Skills

Strong Computer skills: 85 WPM. Electronic Medical Records, Pyxis, Cerner

Microsoft: Word, Outlook, Excel, Power Point. Bookkeeping and Accounting:

QuickBooks/Quicken

References available upon request

[pic]



Contact this candidate