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Customer Service Sales

Bryan, Texas, 77803, United States
November 29, 2012

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Rosa Lee Sessoms

**** ******* **

Bryan, TX *****

Cell: 608-***-****


Werner Enterprises

Peterbilt Blvd.

Dallas, TX 75237

Position: Professional Driver (OTR)

Hire Date: March 2012

End: Presently Employed

(800) ***-****

Sears and Roebuck/Call Center

1300 Louis Henna Blvd.

Round Rock, TX 78664

Position: Customer Service Representative

Hire Date: August 5, 2005

End Date: April 10, 2011

(512) ***-****

The Assured Group

5613 Blue Bird Lane

Dallas, TX 75237

Position: Property Manager

Hire Date: July 2004

End Date: April 2005

(214) ***-****

NHP Management Co./Fairmeadows Apts.

800 N. Merrill Ave.

Duncanville, TX 75116

Position: Community Manager

Hire Date: October 1993

End Date: July 2000

(972) ***-****

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Motivated customer

service representative with over three years retail experience in a fast-paced environment. Personable and responsible Cashier

with 5+ years of experience working in fast-paced environments. Solid team player with great positive attitude.Energetic and

reliable Retail Sales Associate with 3+ years experience in a high-end merchandise environment.

Excellent communicator with 6+ years experience working in a demanding call center environment as a Customer Service Representative.

Reliable Customer Service Representative with proven track record in demanding sales and account management environments.

Highly enthusiastic customer service professional with over 35+ years client interface experience.

I am gifted to work in the public sector. I have used this gift which is always customer-focused, and effective. I have been a temporary supervisor during the holidays on the "Assist Team", which handles everything, every issue, including co-workers needing assistance, as well as the public sector.

I am a hardworking, mature and well organized person. I am consistent, seasoned, adaptable and quite ambitious.

Core Strengths

Computer Proficiency Time Management

Data Entry Accounting

Email 10-Key

Organizational skills Collection experience

Large cash/check deposits Proficient in cash management

Markdown/promotional procedures Invoice processing

Inventory control Energetic work attitude

Top sales performer

Telecommunication skills Creative problem solver

Adaptability Supervisory skills

Conflict resolution Excellent communication skills

Microsoft Outlook

Vendor Management

Courteous demeanor Quick learner

Active listening skills Seasoned in conflict resolution


Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication

Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and

small-business customers.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members information.

Work Experience

Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory

and special orders.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.Interacted with customers and retail buyers to expedite orders.Recommended alternative items if product

was out of stock.Guaranteed positive customer experiences and resolved all customer complaints. Accurately balanced cash drawer

after every shift.Developed reputation as an efficient service provider with high levels of accuracy.Scored in top 10% of employees

in successful resolution of issuesHelped drive sales goals and achieve monthly quota figures.Recommended, selected and helped

locate merchandise based on customer needs and desires.Contacted customer to follow up on purchases, suggest new merchandise

and inform them about promotions and upcoming events.Politely assisted customers in person and via telephone.Processed and

issued money orders for customers.Accurately logged all daily shipping and receiving orders.Routinely answered customer questions regarding merchandise and pricing.

Educational Background

Graduated from Clifford Scott High School in East Orange, N.J. in 1968.

Took some college courses in Word Processing and Accounting.

Major: Business Administration/Accounting

Minor: Word Processing

Also took Spanish l and ll

I just completed training to become a professional OTR driver on December 8th, 2011.

I have been through all 48 states delivering merchandise to retail stores, distribution centers and railways.

Strong references upon request

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