Claudio Marin

*** ******** ***. *** ***

Richmond Hill, ON, L4C 2K1

905-***-****

Objective:

A position as a Junior Travel Consultant where I can apply my knowledge and

education of the travel and tourism industry and extensive customer service

experience.

Highlights of Qualifications:

. Proficient in Sabre, Apollo and Microsoft Office (Word, Excel,

PowerPoint)

. Familiarity with tariffs and ticketing, including costing and creating

itineraries and completing and processing airline documents

. Understanding of travel industry terminology, trends, research

techniques and consumer demands

. Knowledge of world destinations, including airport codes

. Understanding of cruises and tours, including selling fundamentals

. Effective customer service skills; able to resolve client concerns

. Excellent verbal and written communication skills

. Strong organizational and time management skills

. Able to work effectively both independently and within a team

Education:

Travel and Tourism Diploma Expected Graduation January 2013

Everest College (Toronto, ON)

Currently maintaining an 89% average

TICO Certification Exam scheduled for December

2012

Travel Industry Council of Ontario

Work History:

The Keg 2009-present

Cook

Milestones Restaurant 2005-2009

Junior Sous-Chef

All Stars Restaurant 2005-2006

Cook

East Side Mario's (Prime Restaurant) 2004-2005

Assistant Kitchen Manager

Jack Astor's (SIR Corp.) 2003-2004

Cook

Montana's Cook House/Kelsey's (Cara Food Inc) 2001-2003

Assistant Kitchen Manager

. Responsible for inventory counts and placing orders for stock

. Trained new staff

Forzani's/ Sports Experts (Forzani Group Ltd.) 1998-

2001

Store Manager 2000-2001

Assistant Manager 1999-2000

Sales Representative/ Customer Service 1998-1999

. Provided friendly advice to a wide range of people, promoting a

customer-oriented image

. Assisted with identifying products that best suited customer needs

. Educated customers on company products and warranties

. Responsible for opening and closing store

. Balanced all daily and weekly sales reports

. Routinely operated store equipment including computer, fax and adding

machines

International Clothiers 1997-1998

Store Manager 1998

Sales Representative/Manager in Training

1997

. Consistently exceeds weekly quotas

. Earned reputation as a key player for store sales team

. Built a loyal customer base by using a consultative sales approach

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