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Customer Service Manager

Location:
Brockton, MA, 02301
Salary:
negotiable
Posted:
November 29, 2012

Contact this candidate

Resume:

Tia- Lynnikah Tull

** ******** *** *********: (727) 919-

0240

Brockton, MA 02301 E

mail:abgfho@r.postjobfree.com

Summary of Qualification

Dedicated and hard-working professional with excellent communication and

organizational skills seeks to utilize

extensive abilities and experience while contributing to the success of an

organization. Capable of working well in a

fast-paced environment. Also adept in identifying and resolving problematic

situations.

Professional Experience:

2010 - Present VITAMIN SHOPPE, Dedham, MA

Assistant Manager

As a leader in the

health, fitness and wellness industry, I am responsible for

improving

lives. Responsible for

assisting the store manager to run the retail store

operations by

ensuring the store

consistently executes all operational functions to company

standards

and reinforce customer

service.

. Help achieve and/or exceed all financial goals

established for the store.

. Support Store Manager in management of store.

. Lead store in the absence of the Store Manager to

include opening/closing, customer service

operations, and store maintenance.

. Personally demonstrate and lead Sales Associates to

deliver outstanding customer service.

. Execute and maintain operational, promotional, and

visual/merchandise standards and initiatives.

2009 - 2010 VITAMIN SHOPPE, Dedham, MA

Key Holder

Oversaw associates in the absence of the Manager to

ensure operations were met or exceeded service goals.

Assisted in daily inventory and handling priority

issues.

. Responsible for opening and closing the store.

. Ensure the safe is accurate daily.

. Greeting and helping customers in a timely fashion.

. Responsible for keeping the store in order and

clean.

2008 - Present UNDERBAR NIGHTCLUB, Boston, MA

Security

Patrols the nightclub to preserve order among patrons

and protect the property. Interact with

customers to prevent and detect improper activities.

. Ensure security is stationed at all checkpoints and

exits are all clear in case of emergency.

. Manage day to day operations of waitress and

bartenders.

. Provide proper communication devices that are

functional and distributed appropriately.

. Responsible for defusing altercations before they

become uncontrollable.

2008 - 2008 RANDOLPH PUBLIC SCHOOLS, Randolph,

MA

Teacher's

Assistant/Special Education Support

Reported to and worked with the classroom Lead Teacher,

was supervised by the Section

Coordinator.

. Managed daily record keeping and generated material

for class

. Assisted the classroom Lead Teacher with the general

supervision and management of the class

. Provided individual support and instruction to

troubled teens if needed.

2007 - 2008 PAGA INC, Boston, MA

Security

Patrolled the nightclub to preserve order among patrons

and protect the property. Had the authority to

tactfully evict patrons from the premises if they are

behaving in a disorderly way.

. Ensured safety to patrons by searching patrons for

restricted goods/items.

. Defused altercations before they became

uncontrollable.

. Ensured security was stationed at all checkpoints

and exits were all clear in case of emergency.

. Provided proper communication devices that were

functional.

2006 - 2007 SUFFOLK COUNTY SHERIFF'S

DEPARTMENT, Boston, MA

Correction Officer 1

Escorted inmates from their cells to dining rooms,

classrooms, hospitals, chapels, and work areas. Stood

guard over recreational activities, watched for possible

disturbances. Searched inmates for forbidden articles.

Patrolled buildings and grounds, checked locks, windows,

bars, and gates to see that they cannot be used by

inmates to escape. Was trained in the use of guns,

handcuffs, and other restraint equipment.

. Provided care, custody, and control, to inmates.

. Conducted daily counts.

. Conducted random cell inspections.

. Maintained professionalism when providing

instructions to inmates.

2004 - 2006 WEISER SECURITY SERVICES INC.,

Pinellas Park, FL

Armed Security Guard

A licensed gun holder who worked to keep buildings safe

from crime, fire or other threats. Patrolled the area,

where assigned looking for suspicious individuals and

handling threats as they occurred. The mere presence of

an armed security guard was enough to deter crime or

vandalism.

. Maintained and monitored the inner and outer

perimeters of the facility.

. Secured all aspects of the facility.

. Ensured all visitors and personnel were properly

oriented to the rules and regulations of the facility

while on the premises.

2001 - 2004 DEPARTMENT OF CORRECTIONS,

Framingham, MA

Correction Officer 1

Escorted inmates from their cells to other facilities

with the department. Guarded the recreational

activities and watched for possible disturbances.

Searched inmates for forbidden articles. Patrolled

buildings and grounds, checked locks, windows, bars, and

gates to see that they cannot be used by inmates to

escape. Was trained in the use of guns, handcuffs, and

other restraint equipment.

. Provided care, custody, and control to inmates.

. Conducted daily counts.

. Conducted random cell inspections.

. Maintained professionalism when providing

instructions to inmates.

Education:

Massasoit Community College, Brockton, MA

EMT Basic Training- 2012

Curry College, Milton, MA

B.A in Criminal Justice- 2003



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