Customer Service Manager
Resume:
SAORI NAKAZAKI
*** **** ****** ******, *******, FL 32801
Cell:
E-mail:
abgfbx@r.postjobfree.com
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PROFILE
I have over 7 years of international experience within the marketing, event
planning and professional hospitality industries. I am a self-motivated and
highly ambitious individual, who can demonstrate strong leadership
qualities when give the opportunity to do so. In addition, I place a high
value on working together within a team, and go out of my way to put the
overall goals of the company and our team first. I am great at multi-
tasking and am able to perform, and furthermore excel in high pressure work
environments. I have excellent customers service skills and place a very
high emphasis on ensuring the customer's experience is nothing short of
fantastic. I hope to put my skills to work for a company which shares these
values and who can provide me with a solid work environment with which to
grow in.
SKILLS
* Fluent in three languages, including English, Spanish, Portuguese, and
Intermediate level of Japanese.
* Excellent customer service and interpersonal skills.
* Strong leadership traits.
* Great team skills and have an ability to help push team objectives and
goals forward.
* Experienced in marketing, accounting and management.
* Fluent in all business computer programs, including Excel, Word,
Powerpoint, QuickBooks, etc.
* Experienced with most hospitality based computer programs.
EXPERIENCE
Del C4 Productions (Hamamatsu, Japan) - OCTOBER 2009 - APRIL 2012
POSITION: Business Owner, Director of Operations
ACTIVITIES: * Lead our team in organizing events throughout the Hamamatsu
area and managed our marketing, accounting, payroll, and
promotional activities.
* Responsible for the preparation and execution of joint ventures
with sponsors throughout Hamamatsu city vicinity, which led to
increased revenue generating activities for both our company and
our sponsors.
* Managed our direct contact with suppliers, including organizing
our contracts with food and beverage vendors, radio broadcasters
and advertising channels.
* Managed our overall marketing strategies and campaigns, including
web based marketing, social media marketing, radio advertising, and
printed marketing materials.
*Created promotions, which drew in an average of 500 people per
event.
*NOTE: Upon finishing my internship at Disney (listed below) I returned to
Japan where I was contracted as the Director of Operations for Del C4
Productions. After working at the company for over two years, I was given
the opportunity to buy a share of the company, and become a part owner.
"No Name" Bar (Hamamatsu, Japan) - APRIL 2011 - NOVEMBER 2011
POSITION: Bar Tender and Assistant Manager
ACTIVITIES: * Organized the procurement of stock on both dry and wet
goods.
*Assisted in the bar accounting, and made sure the registers
and cash drawers were correct.
* Responsible for organizing various bar promotions and
marketing activities.
*NOTE: I began working as a Bar Tender and Assistant Manager for one of
Hamamatsu's largest and most popular local bar establishments, the "No Name
Bar". This was a great experience for me as I was able to apply many of the
"American Style" marketing, promotion, and customer service techniques I
learned from my experience at Disney. The results were profound, and this
would eventually help lead to me landing my job and eventual partnership in
Del C4 Productions.
Walt Disney World (ORLANDO, FLORIDA) - JANUARY 2009 - AUGUST 2009
POSITION: Customer Service - Food Beverage - Disney International College
Program
ACTIVITIES: * Responsible for direct customer relations and ensuring that
our guest's requests were always handled in the most professional
way possible.
* Responsible for ensuring that the quality of the products we
sold to our guests was of the highest quality. * Carrying on
the "Disney Tradition" of ensuring that each customer had the most
"magical" experience possible.
*NOTE: I have always been fascinated with Disney's management
philosophies, and by the way this company conducts business. I find it
truly amazing how Disney is able to ensure that so many guests have a
pleasurable experience. I've always known that I would want to work in some
kind of hospitality or event planning business, where marketing and
customer interaction would be a major factor. So before graduating from
college, I decided to learn more about Disney and the way they did things,
and registered to be apart of the Disney International College Program.
This experience provided me with great insight into the hospitality and
event business and how it is operated both at Disney and here in the United
States. I would take these lessons and experiences back to Japan with me,
when I began working for "No Name" Bar and Del C4 Productions.
Spa Divas (Piura, Peru) - AUGUST 2005 - JULY 2008
POSITION: Assistant Manager
ACTIVITIES: * Oversaw the spa's general business activities.
* Responsible for staff scheduling and training.
* Coordinated various
marketing and promotional activities for the spa, which helped lead to 40%
increase in sales.
* Assisted in the procurement of stock.
NOTE: I worked at Spa Divas while going to school full time at the
University of Piura, Peru, studying Business Administration. This was a
great position for me, as I was able to exercise many of the principles we
were learning in business school, within a real world environment.
EDUCATION
2008: University of Piura- Piura, Peru
Bachelors of Science in Business Administration
* Graduated with honors
2009: Disney University- Orlando, Florida, USA
Exploratory Guest Service Course
Exploratory Marketing Course
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