Sales Customer Service

Shelly M. Sharp

**** ****** ***** ****: 814-***-****

Erie, PA 16506 abgf92@r.postjobfree.com

Career Focus

Self-motivated Outside Sales Representative with extensive sales and customer service experience.

Sales experience in-person and on telephone. Computer proficient with strong communication skills.

Excellent verbal and written communication skills with strong computer experience.

Summary of Skills

• • Draft sales contracts

Client development

• • Process loan applications

Networking skills

Advise home sellers

• Self-sufficient

Prepare advertisements

• Self-motivated

•

• Accomplished in telemarketing Conduct house showings

Accomplishments

Surpassed monthly quotas. Managed portfolio of over 200 accounts. Provided excellent customer service

to ensure retainment. Handled customer account inquiries, accurately providing information to ensure

resolution of product/service complaints, and customer satisfaction.

Top Business Sales Associate of the year 2006.

President Club Winner 2006.

Professional Experience

AT&T January 2007 to February 2009

Major Account Executive

Erie, Pa

Contacted new and existing customers, to discuss how their needs could be met through specific

products. Prospected, conducted face-to-face sales calls with business executives, and directors,

throughout assigned territory. Quoted prices, credit terms, and other bid specifications. Wrote sales

contracts for orders obtained, and submitted orders for processing.

Dobson Cellular One January 2005 to January 2007

Major Account Executive

Erie, Pa

Maintained sales quota through cold calling, and field prospecting. Processed contract renewals on existing

business accounts. Crisis management for maintaining customer relations, resolving any major or minor

crisis. Make recommendations for equipment and rate plans. Prepare quotes, cost analysis, and profit

calculations.

Howard Hanna August 2004 to October 2004

Real Estate Agent

Erie, Pa

Adhere to policies and procedures. Participate in floor time, training sessions, and weekly meetings.

Prospect for new customers buying or selling homes, facilitate sales and negotiate contracts.

Susi Rental Management March 2002 to October 2004

Property Rental Manager

Erie, Pa

Managed three buildings; twelve units. Preformed all aspects of property maintenance, including

maintenance of grounds, and minor repairs. Composed and published all advertising and processed

applications for selection of qualified tenant. Received, recorded, and banked cash, and checks, as well

as reconciled records of bank transactions.

Foht Realtors March 1999 to August 2004

Real Estate Agent

Erie, Pa

Participate in floor time, training sessions, and weekly meetings. Prospect for new customers buying or

selling homes, facilitate sales and negotiate contracts. Managed properties repossessed by banks and

verified vacancy. Offered cash for keys on behalf of the bank.

Charles Foht Financial Services December 1998 to March 2003

Loan Officer

Erie, Pa

Originated, reviewed, processed, closed and administered customer loan proposals. Submitted loan

applications to underwriter for verification and recommendations. Maintained strict confidentiality of bank

records and client information.

Education

Meadville Sr High

General

High School Diploma

Meadville, Pa

Polly Associates

Real Estate License

Erie, Pa

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