Customer Service Technician

Kong M. Xiong

**** *. ****** **** *** Milwaukee, WI 53219 414-***-**** abgf8w@r.postjobfree.com

Education:

Milwaukee Area Technical College

Automotive Technology - Comprehensive A.A.S. Degree 2012

Milwaukee Area Technical College

Honda Pact Technician Certification 2012

Milwaukee Area Technical College

General Education Diploma 2002

Work Experience:

Dang’s Auto---September 2010 to August 2012

Automotive Technician: duties included automotive tune-up, repairing automotive brake system components, steering and suspension components, fuel management components, heating and cooling system components, diagnosis of automotive problems, usage of OBD scan tools, usage of auto repair manuals and All Data database for repairs performed, usage of precision measurement tools.

Advance Auto Parts April 2006 to January 2010

Retail Parts Pro: duties included managing inventory and product orders, training new employees in retail sales, processing returns, cores and defects, usage of automotive test equipment (such as OBD 2 code reader, electronic computer scanner, alternator & starter test equipment, battery scanner, etc.,) assisting management in reaching weekly budget quota, assist customers with windshield wiper and battery installation.

Checker Auto Parts Aug 2007 to Dec 2007

Retail Sales Associate: duties included working on cash register, using automotive test equipment, assisting customers with questions or concerns.

Sinclair (Family owned) Sept 2004 to Jan 2006

Cashier/Stock: duties included working on cash register, restocking shelves, taking gas surveys, bank deposits, ensuring a clean appearance.

UPS 2002 Seasonal

Material Handler: duties included loading and unloading packages on UPS semi-trucks, scanning bar codes for shipment destination and package tracking, attention to detail for shipment labeling.

Speedway Jan 2001 to Sept 2001

Cashier/Stock: duties included working on cash register, restocking shelves, open and close store without management, and ensuring a clean appearance.

Special Skills:

Honda PACT Certified Technician

ASE Certified (Brake System- A5)

HVAC Certified Technician

Knowledge and usage of precision measuring tools

Bilingual (Hmong & English)

Knowledge of automotive equipment & industry

Knowledge of office equipment

Excellent leadership skills

Excellent customer service skills

Excellent written/oral communication skills

Able to work effectively without supervision

References Available Upon Request

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