Customer Service Human Resources
Resume:
FARISHTA ARAM
Mississauga, ON, L5L 3Z7
abgf8u@r.postjobfree.com
Objective
Business Professional seeking a long-term career in the service industry which will
enable me to utilize my extensive customer service experience and strong administration
skills.
Profile
• Team player, supports and motivates others in their work
• A well organized individual with a positive attitude
• Flexible and adaptable person willing to listen and learn
• Excellent communications skills, adapted to any environment
• Able to work both independently and in a team environment
• Able to work independently with minimum supervision
• Strong understanding and commitment to the requirements of confidentiality
• Exceptional organizational skills, attention to detail and the ability to multi-task
• A positive, can-do attitude and customer focused approach that will enable you to
deal with challenging situations with integrity, empathy and sincerity
• Fluent in Persian (Farsi), Hindi, Urdu
Qualifications
Customer Service Skills
• Over 5 years of extensive customer service experience
• Ability to handle client questions and complaints
• Able to maintain a satisfied customer base
• Established an excellent rapport with clients
• Listen to clients needs or questions to make the proper solution
Administration Skills
• Handle responsibilities of preparing insurance claims and maintaining the facility
by arranging cleaning and equipment repairs
• Handle the tasks of answering phone calls and greeting patients and visitors in a
professional manner
• Handle administrative tasks such as data entry and filing of patients medical
records
• Excelled in Business Law, Finance, Marketing, Preparing a Business Plan,
Introduction to computers, Simply Accounting, Excel and Windows Fundamentals
• Applied knowledge in Bookkeeping & Financial Accounting, Business Essentials,
Human Resources, Business Writing, Professional Skills, Word, and Economics
• Knowledge of Windows, Internet, Outlook
Education
Business Administration Diploma
Everest College of Business, Mississauga 2011-2012
Intra-Oral Dental Assistant Diploma 2005-2006
CDI College of Business and Health, Hamilton
Work Experience
Level II Dental Assistant/Office Administrator 2006-Present
Sheridan Garden Dental Office
Administrative Duties
• Responsible for scheduling appointments and reminding patients of return dates
• Handle the tasks of gathering information like patient histories, insurance claims
and medical records before patients arrive
• Perform responsibilities of responding calls with focus on care system and
greeting patients
• Responsible for maintaining patient histories, keeping clinical records up-to-date
and settling billing information
• Responsible for scheduling appointments and gathering insurance information
• Perform responsibilities of gathering patient’s health records
Dental Duties
• Prepare dental materials like cements, amalgam, composite, impression materials
• Promptly follow all instructions from the dentist dealing with patient comfort
• Take inventory, stock all supplies, instruments and medications and order
supplies.
• Other responsibilities include: Taking, developing and processing dental x-rays
and maintaining x-ray machinery, performing required laboratory procedures,
using four-handed assisting technique and keeping dental equipment in good,
clean condition at all times.
• Instruct patients in oral hygiene and plaque control programs
References: Will be pleased to provide upon request
Contact this candidate