Customer Service Technical Support

Rodney Glover

**** **** ***** **.

Columbia, South Carolina 29210

803-***-****

abgf23@r.postjobfree.com

Objective

To enhance and utilize my strong customer service and technical support skills in a corporation with

growth opportunities.

Education

2011-Present Benedict College Columbia, SC

2002-Calhoun County Adult Education St. Matthews, SC Certified Nurse Technician

1993- Norwalk High School Norwalk,CT

Work Experience

Time Warner Cable – March 2004 –November 2010

Customer Care and Technical Support Call Center Representative: Assisting Subscribers with

troubleshooting telephone,internet, and telephone services via the telephone and internet .Handling heavy

call volumes and handling escalated calls when subscribers requesting to speak with a supervisor

TRX Fulfillment Services-July 1999-March 2004

Call Center and Customer Service Representative: Responsible for notifying customers of schedule

changes working with all major airlines provided assistance with navigational and technical support via

the Expedia.Com website.

Advantage Staffing -1998-1999 Office Assistant

Data entry making collection calls to customers billing vendors and making collection notifications.

Personal References:

Ms. Sylvia Dash –Time Warner Cable –Sales Order Entry -15 years

Mrs. Regina Green- Time Warner Cable-Customer Care Professional–13 years

Mr. JJ Jonas-Time Warner Cable –Manager of Customer Care -7 years

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